Quality Specialist - Small and Medium Business - Bahasa Indonesia Language

TikTok

4.5

(6)

Singapore

Why you should apply for a job to TikTok:

  • 4.5/5 in overall job satisfaction
  • 4.5/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 100% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
  • We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
  • Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.
  • #A112553

    Position summary

    us.

    About the Team
    TikTok's SMB (Small and Midsize Business) Team aims to help businesses and brands unleash their creative side, connect with our audience, and drive revenue and growth. From designing scaled sales and service delivery programs to ensuring our customers have best-in-class tools and products at their fingertips, our SMB team combines operational expertise with a customer-centric mindset to help businesses achieve their marketing goals on TikTok.

    Responsibilities

    • Conducting internal audits for SMB account representatives
    • Manage SMB in-house and vendor performance, quality auditing to check vendor's results across various service types (email, phone) and ensure high quality support for SMBs.
    • Execute both quantitative and qualitative analyses of data and trends to proactively deliver insights, define goals, and drive improvements
    • Work closely & hand in hand with other departments to respond immediately to relevant quality related needs
    • Participate in quality calibrations with internal and vendor teams to continuously drive their product understanding and support quality result
    • Deep dive on performance analysis and insights towards setting goals and KPI metrics, tracking and driving efficient actions
    • Participate in the development of quality inspection standards and continuously optimize the process and system platform

    Qualifications

    Minimum Qualifications:

    • Bachelor's Degree or equivalent education, with at least 3 years of relevant experience
    • Proven experience working as a vendor manager across one or multiple vendors and sites
    • Problem-solving, critical thinking and analytical skills and experience managing scaled projects
    • Ability to work in fast and evolving workflows with eye for detail

    Preferred Qualifications:

    • Experience working with SMB vendors across sales, account management and service workflows preferred
    • Good verbal and written communication skills in English, team player, ability to grasp new concepts efficiently and perform well under pressure
    • English proficiency is required along with complete fluency in Bahasa Indonesia for handling of Indonesia market

    TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

    Why you should apply for a job to TikTok:

  • 4.5/5 in overall job satisfaction
  • 4.5/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 100% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
  • We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
  • Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.