Recruiting Program Coordinator - Talent Acquisition Operations - San Jose (Third-party Contractor)

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About the Team
The Global Talent Acquisition Operations (TAO) team is committed to continuously improving our recruitment process, policies and tools, and achieving the optimization of recruitment efficiency and quality through innovation and technology. We build strategies, scalable talent programs, and enhance recruiting effectiveness with data driven insights to ultimately enable our recruiting teams to hire great talent.

TAO is seeking a Recruiting Program Coordinator who is committed to building efficiency and effectiveness. In this critical role, you will be accountable for the oversight and execution of processes and programs within the Candidate Generation pillar of TAO, with the ability to balance project work. You are passionate about improving operational excellence, working with a sense of urgency, and having a high bar of being detail-oriented.

Responsibilities

• Maintain the day-to-day operational efficiency of multiple Candidate Generation programs, such as internal referral program operations, staffing agency operations, job board management operations, recruiting event coordination, and job description review.
• Support in program optimization projects such as operational process improvements and program policy changes.
• Assist with change management activities with stakeholders to drive adoption and achieve project goals.
• Address complex inquiries and escalations with employees, cross-functional stakeholders, and TAO Leadership while maintaining a clear chain of accountability and timely resolution.
• Assist with maintaining policy and process documentation such as guides/SOPs, meeting documents, agendas, presentations, training aids, and other project tasks.
• Perform audit and data review used for reporting and to support the team evaluate channel operations performance.

This is a 6 month contract payrolled through a third-party agency.

Qualifications

Minimum Qualifications

• 1+ year experience in recruiting operations and process improvement initiatives.
• Strong problem diagnosis and problem skills. Must have experience identifying core problems and exercise sound and balanced judgement to deliver timely solutions.
• Exceptional communication skills and the ability to handle sensitive/urgent situations by using sound judgment, care, and a positive attitude in challenging situations.
• Ability to work successfully in a high volume and fast-paced environment; adapts to shifting priorities and ambiguity.
• Strong in execution and operational rigor, attention to detail, and accuracy.

Preferred Qualifications

• Skills in developing process documentation, playbooks, training aids, presentation, and templates.
• Experience working with international stakeholders across multiple time zones.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2

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Job Information

[For Pay Transparency] Compensation Description (hourly)

The hourly rate range for this position in the selected city is $28- $50.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:

We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.

Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.

We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.