Regional Lead of Seller and Listing Governance-EU

TikTok

London, United Kingdom

Why you should apply for a job with TikTok:

Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.

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Position summary

Ecommerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users but also sellers and creators. We value user satisfaction and work on policies, rules, and systems to ensure quality. As the head of creator and content governance, you will be responsible for leading a global team that uses policies and operational processes to improve users' viewing experience and design strategic roadmaps to build a sustainable EC creator ecosystem. Roles & Responsibilities 1. Oversight and ensure constant improvements of defect order rates and other topline metrics. 2. Ensure policy principles are consistently held across each local market and drive initiatives to increase policy awareness and policy fitness among different tiers of sellers. 3. Create roadmaps to drive governance programs and make strategic decisions that can balance business growth with consumer experiences. 4. Design and expand the Seller and Listing Governance team, and provide mentorship and guidance to build a successful team. 5. Drive leadership and team execution in sellers account health standing that includes fulfillment SLA, service SLA and product compliance rates. 6. Triage risks/problems, prepare risk assessments of threats and action plans based on gathered market knowledge and market benchmarking. 7. Cooperate with Creator and Content Governance team to ensure listing problems are mitigated before traffic exposures become big. 8. Partner with global team to ensure excellent execution quality of top priority projects across local market by tailoring to each market's landscape. 9. Provide leadership and collaborate with cross functional teams including payment, logistics, product, finance and legal to ensure project delivery and information sync-ups. 10. Identify product feature improvement opportunities, and channel this feedback in a structured and timely manner to the global Product and Engineering teams. 1. 6+ years of professional experience in risk enforcement strategies/policy making of E-commerce or transactional platforms. 2. At least 4 years of people management experience in managing multi-cultural/multi-location teams. 3. Experience using data and metrics to measure impact and determine improvements 4. Experience presenting metrics and progress to senior leadership. 5. Demonstrated past success working in a matrix environment and ability to influence key stakeholders. 6. Experience conceiving, coordinating, analyzing and disseminating qualitative and quantitative research projects. 7. Deep understanding of sellers ecosystem or merchandise compliance fields.

What are TikTok perks and benefits

Lactation facilities

Fertility

Unconscious bias training

Networking

Succession planning

Diversity recruiting

Diversity performance

Short term disability

Paid paternity

Paid maternity

Paid adoptive

About the company

TikTok

Industry: Technology: Consumer Internet

As the leading destination for short-form mobile video, our platform helps people around the world become a part of a global community. In a world that feels more divided than ever, we are here to inspire creativity and bring joy. We do this by embracing change, thriving in ambiguity, and always looking for solutions.

Why you should apply for a job with TikTok:

Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.