Why you should apply for a job to TikTok:
5/5 in overall job satisfaction
4/5 in supportive management
Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.
#A169857
Position summary
About Us
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.
About the Team
Ecommerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality.
Roles & Responsibilities
- Conduct the day-to-day monitoring of ecommerce creator and content ecosystem health and quality metrics.
- Conduct actionable data analyses, to at-scale enhance risk detection and mitigation; as well as improve overall creator and content ecosystem health, quality, and personalized recommendations.
- Develop and implement new strategies and operational workflows, to at-scale ensure and improve day-to-day creator and content ecosystem health and quality.
- Develop and implement new signals, metrics and risks prioritization – to monitor and identify new content quality and abuse trends.
- Implement and review dashboards and cases as needed, to ensure day-to-day ecosystem health.
- Develop, launch and implement new policies and operational workflows – in collaboration with cross-functional teams to enhance large-scale automation, risk detection and mitigation, as well as quality assurance and improvements.
- Utilise data-driven methodologies to address violative creators and abusive content trends; improve TikTok Shop short video and livestream content quality & traffic conversion; increase ecommerce creators' retention and activity; increase awareness of TikTok Shop's policies and rules; increase creator and user satisfaction of such rules & TikTok Shop content.
- Troubleshoot and resolve high-priority emergency cases that may arise.
- Bachelor's degree and above, preferably in a quantitative field such as Analytics, Statistics, Mathematics, Engineering.
- 5+ years working experience, with 2+ years practical Analytics experience in Online Risks, Content Health & Safety, Content Operations, Trust & Safety, Internet Safety, Ecosystem Health or related fields.
- End-to-end experience in utilising data-driven methodologies to develop, implement and enforce Online Risks, Content Health & Safety policies and strategies -- will be prioritised.
- Driven, proactive, action-oriented and results-driven with strong critical thinking abilities--able to thrive in a fast-paced, matrixed and dynamic environment.
- Strong business, product, and data interpretation acumen.
- Proficiency in querying and data analysis tools (e.g., SQL, Python); experience analyzing large data sets using the latest tools (e.g., MapReduce, Hadoop), will be prioritised.
- Familiarity with the e-commerce content ecosystem will be advantageous.
- Excellent coordination and communication skills (verbal and written) -- to collaborate effectively with cross-functional stakeholders.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
What are TikTok perks and benefits
Lactation facilities
Fertility
Unconscious bias training
Networking
Succession planning
Diversity recruiting
Diversity performance
Short term disability
Paid paternity
Paid maternity
Paid adoptive
About the company
Industry: Technology: Consumer Internet
As the leading destination for short-form mobile video, our platform helps people around the world become a part of a global community. In a world that feels more divided than ever, we are here to inspire creativity and bring joy. We do this by embracing change, thriving in ambiguity, and always looking for solutions.
Why you should apply for a job to TikTok:
5/5 in overall job satisfaction
4/5 in supportive management
Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.