Risk Control & Security Operations Lead - TikTok Shop - EMEA

tigation, and mitigation of abuse.
2. Serve as the primary business partner to regional commercial and operations teams: understand their needs, identify potential risks, and co-develop solutions that enable safe growth.
3. Collaborate with Risk Strategy PMs and Risk Analytics teams to co-design and refine risk control strategies for the region.
4. Partner with Product, Data Science, and Policy teams to close system gaps, improve models, and design preventive workflows.
5. Monitor and report regional risk trends, highlight emerging threats, and proactively propose mitigations.
6. Oversee regulatory and law enforcement requests, ensuring compliance and accurate, timely submissions.
7. Act as the senior escalation point for high-impact fraud incidents, appeals, and disputes.
8. Build team capability by coaching specialists, setting clear KPIs, and fostering collaboration across global and regional teams.
9. Drive continuous improvement and automation to increase efficiency, resilience, and scalability of risk operations.

Qualifications

Minimum Qualification(s)

1. Bachelor's degree or equivalent experience in Risk Management, Cybersecurity, Business, Law, or Data Analytics.
2. 5+ years in fraud operations, risk control, trust & safety, or related fields, with at least 2 years in a leadership capacity.
3. Proven success in balancing business enablement with risk control, and influencing senior business stakeholders.
4. Strong analytical and investigative mindset; experience working with risk models, data-driven insights, and strategy teams is highly valued.
5. Experience engaging with regulators or law enforcement.
6. Exceptional stakeholder management and communication skills; able to build trust across both business and technical teams.

Preferred Qualification(s)

1. Familiarity with SQL, Python, or equivalent tools is a plus.
2. Thrives in fast-paced, ambiguous environments; able to prioritize and make sound decisions under pressure.