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Sales Operations Productivity & Efficiency Lead - Sales Operation & Planning ANZ

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TikTok

Sydney, Australia

Why you should apply for a job to TikTok:

  • Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.

  • We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.

  • Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.

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    Position summary

    About TikTok TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Vietnam, Indonesia, Seoul, and Tokyo. Visit www.tiktok.com Why Join Us At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok. Responsibilities - Building process to scale; establish a structure that empowers ongoing, sustainable growth. - Work closely with cross-functional partners (policy, product, data, operation, engineering) to identify, assess and resolve customer experience issues & support systems. - Plan and manage complex system & support projects from problem definition to delivery and change management support; optimize the process to ensure timely and effective delivery. - Drive analysis of current state operations of in-house and outsourced vendor teams to identify and prioritize process optimization opportunities to drive efficiency of teams and improve customer experience. - Optimize overall end-to-end sales processes, promote cross-functional partnership and buy-in, ensuring smooth cross-team communication, all while reducing friction and identifying any potential conflicts of interest across the in-market teams. - Train, coach and mentor a high performing team of specialists working to meet strict deadlines in a high-pressure environment. Qualifications - BA/BS in Marketing, Business Administration, Analytics or related field - At least 8 years of relevant work experience - At least 3 years in people management experience - Proven experience in a fast-paced technology company with knowledge of the digital advertising landscape and/or KPIs for mobile ads is preferred. - Experience with project management and experienced in working closely with the engineering team/design team and other partner teams to guarantee effective execution of system and procedural plans. - Technical proficiency in these systems is preferred - SalesForce, Insightly, Tableau, and other MS Office Suite programs. - Is a self-starter and has the ability to work independently. - High attention to detail and strong organisational skills. - Comfortable in working in a high-pressure environment along with ruthless prioritization skills. - Have a passion for TikTok. In the spirit of reconciliation, TikTok acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

    What are TikTok perks and benefits

    Lactation facilities

    Fertility

    Unconscious bias training

    Networking

    Succession planning

    Diversity recruiting

    Diversity performance

    Short term disability

    Paid paternity

    Paid maternity

    Paid adoptive

    About the company

    71252

    TikTok

    Industry: Technology: Consumer Internet

    As the leading destination for short-form mobile video, our platform helps people around the world become a part of a global community. In a world that feels more divided than ever, we are here to inspire creativity and bring joy. We do this by embracing change, thriving in ambiguity, and always looking for solutions.

    Why you should apply for a job to TikTok:

  • Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.

  • We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.

  • Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.

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