Sales Operations Specialist - EMEA SMB

TikTok

London, United Kingdom

Why you should apply for a job with TikTok:

Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.

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Position summary

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul, and Tokyo. We’re looking for a Sales Operations Specialist to join our high-performing TikTok Global Business Solutions team to focus on driving sales enablement and efficiency initiatives focused on revenue growth and operational scale. This role will work with cross-functional teams to find trends and proactively find solutions to improve processes to enable revenue and customer base growth. You will provide support to our sales team in executing localized go-to-market strategies, planning and execution. Responsibilities: - Develop customer segmentation methodologies, build sales territories and sales coverage plans - Execute sales planning, forecasting, and goal setting methodologies for a fast-growing sales organization - Create and implement sales and client incentive plans - Develop and implement sales KPI's, build reporting and tracking of sales performance - Document data flows, operating procedures and policies, identify bottlenecks in the sales process, and proactively seek opportunities for improvement - Drive operational excellence through identifying areas of opportunity to improve processes, tools and systems - Foster and maintain strong working relationships with cross-functional business partners, collaborate on cross-functional initiatives - Support sales with day to day operations, prioritize requests and solve escalations in a timely manner - Work with other Sales Operations members to resolve sales support issues, identify areas of improvement - 3+ years of experience in a management consulting, operations, strategy or growth role within a fast-paced technology company - Strong problem solving and analysis skills, ability to solve complex and diverse business problems (commercial, operational, organizational) and synthesize findings into narratives for leadership - Advanced analytical skills; ability to gather data and structure it in a meaningful way for analysis and modeling, create reports and influence decision making. - Knowledge of SQL, Tableau or other analytical tools is a plus. - Technical proficiency in SalesForce or similar type of CRM solutions, Tableau/Power BI or similar data visualization platforms - Advanced Excel, Powerpoint, and Google Suite skills - Knowledge of the digital advertising landscape and/or KPIs for mobile ads is preferred - Excellent written and verbal communication skills, strong influencing skills - Is a self-starter and has the ability to work independently, multitask and adapt to changing priorities - Results and detail-oriented, with strong commercial/business acumen - Not afraid to roll up sleeves to get work done - A passion for TikTok

What are TikTok perks and benefits

Lactation facilities

Fertility

Unconscious bias training

Networking

Succession planning

Diversity recruiting

Diversity performance

Short term disability

Paid paternity

Paid maternity

Paid adoptive

About the company

TikTok

Industry: Technology: Consumer Internet

As the leading destination for short-form mobile video, our platform helps people around the world become a part of a global community. In a world that feels more divided than ever, we are here to inspire creativity and bring joy. We do this by embracing change, thriving in ambiguity, and always looking for solutions.

Why you should apply for a job with TikTok:

Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.