Search Operations Group Lead - Trust and Safety

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Responsibilities

• Lead, motivate, and support a large team within a time-sensitive and demanding environment, including operational delivery, problem resolution, change management, performance management and career development
• Support clear expectation setting, including planning, monitoring, appraising, and reviewing job contributions to helping the team to achieve their full potential, maintain high standards & quality of work and a strong delivery
• Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent data delivery service
• Develop effective and efficient cross functional partnerships, to support the operations and influence action
• Create, develop and maintain Training Management related items for onsite teams, such as onboarding plans, knowledge enablement scores, training success rate
• Work closely with a number of cross functional departments, including legal and safety departments to ensure compliance

Qualifications

Minimum Qualifications

• Bachelor's Degree or equivalent education/experience
• Minimum 2 years of leadership experience managing managers and scaled operations teams within T&S/Tech or similar field
• Demonstrated experience of growing and scaling large teams in a fast-paced environment and conducting strong quality management

Preferred Qualifications

• Candidate with an advanced degree or equivalent
• Excellent communication skills and proven record of effective collaboration with global partners and XFN stakeholders regionally and globally
• Possesses excellent interpersonal skills and demonstrates sound judgment, as well as training and coaching skills
• Strong analytical skills with the ability to perform complex data analysis to derive key insights
• Ability to develop strategies, prioritise projects, and ensure the delivery of high quality work under time constraints