Search Operations QA - Vietnam




Ho Chi Minh City, Vietnam


Position summary

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

Our Search Operations team supports our efforts to address objectionable or disturbing content which could include images of violence, animal cruelty, hate speech, violent extremism, or content that exploits or endangers children. The team plays a vital role in analyzing user searches and search strategy optimization to ensure a positive and safe user experience for our community

What will I be doing?

  1. Quality inspection of labeled data on time and ensure the quality;
  2. Localize the labelling guidelines, support the guideline training, and align the guideline updates;
  3. Conduct calibration meeting with the labelling team in the appeal process: analyze diff cases, record and evaluate their performance, offer solution and suggestion for the current problem to help the team improve the accuracy rate and alignment;
  4. Work closely with R&D (Research and Development) and PM (Product Manager) in order to provide feedback on data quality What should I bring with me?
  5. Bachelor's degree or above;
  6. Excellent language skills, (Vietnamese & English) overseas working/training is a plus;
  7. Learn about search engines, familiar with social media platforms;
  8. An in-depth understanding of local culture and familiarity with the Internet usage habits of local users;
  9. Strong ability to learn and understand;
  10. Familiar with common office software, labeling experience is preferred.
  11. An in-depth understanding of western culture and familiarity with the internet usage habits of their users.
  12. Comfortable with and understand that the job requires reviewing internet content that may be deemed inappropriate and / or contain explicit materials.

Trust & Safety is committed to the wellbeing of all our employees. Our promise is to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Why you should apply for a job to TikTok:

  • 5/5 in overall job satisfaction

  • 4.5/5 in supportive management

  • 100% say women are treated fairly and equally to men

  • 100% would recommend this company to other women

  • 100% say the CEO supports gender diversity

  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.

  • We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.

  • Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.