Search Operations Quality Assurance Analyst - São Paulo

g ambiguous cases and provide timely feedback, identifying potential risks and suggesting improvements.

• Prioritize quality, safety and integrity of content, closely monitor business progress, and contribute to product function optimization iterations.
• Collaborate with stakeholders to optimize relevant policies and standard operating procedures (SOPs), supporting training and clarification processes to ensure accurate understanding and data delivery.
• Facilitate calibration meetings with teams involved during appeal processes, analyze cases, offer solutions, and suggestions to enhance team performance, accuracy and alignment towards project targets.
• Data Delivery for project metrics, provide data analysis, root cause analysis (RCA), and action plans during project performance review meetings, Business reviews (WBR's, QBR's and etc.)
• Undertake additional compatible and related responsibilities as required by the project, including but not limited to: policy localisation, internal and external training support, data inspection, calibration meetings, and strategy evaluation.

Please submit your CV in English

Qualifications

Minimum Qualifications

• Proficiency in English is required to collaborate with global partners, including cross functional teams based in English-speaking regions. These interactions include leading and participating in meetings that are conducted in English as well as corresponding in chat or emails.
• Knowledge of search engines and familiarity with social media platforms.
• Flexibility to work on projects outside of core expertise as needed and ability to manage multiple projects at the same time.
• Ability to work on potentially variable shift patterns, including weekends, evenings, and nights, ensuring availability for five out of any seven days per week.
• Willingness to work with sensitive and potentially disturbing content.

Preferred Qualifications

• QA, moderation, AI annotation experience or equivalent, market knowledge, understanding of internet usage habits of target markets.
• Familiarity with online shopping-related businesses and search trends is desirable.
• Strong analytical skills including data analytics, learning ability, problem-solving skills, adaptability and attention to detail.
• Proficient in common productivity software (eg. Office Suite, Google Workspace, etc).
• Ability to work effectively with cross-functional teams and stakeholders in multiple locations and timezones.