Search Operations Specialist

TikTok

4.5

(6)

Austin, TX

Why you should apply for a job to TikTok:

  • 4.5/5 in overall job satisfaction
  • 4.5/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 100% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
  • We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
  • Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.
  • #A09945A

    Position summary

    onsible for capturing and identifying users' commerce intentions and operation the whole process to promote GMV. This team focus on building and strengthen user awareness that they can shop on TikTok, enhance the usage frequency of the search function, and stimulate users's e-commerce search needs, while improving users' search experience, acceleration the e-commerce business to grow.

    Responsibilities:

    • Completion of daily, weekly and quarterly assessments of search quality in accordance with evaluation standard documents.
    • Analyze the difference between search-type results such as goods, videos, hashtags, or users and rate the quality of these results based on policies
    • Judging user search needs through queries and tools, and sorting out the classification of requirements.
    • Ability to evaluate cases and tasks while using a wide range of policies in different sub-projects.
    • Inspect search types and rate the quality of the results
    • Provide ideal search results and feedback suggestions for policy improvement.
    • Search strategy optimization and product function planning with the ability to provide ideas for Search optimization.
    • Review appeals and participate in all calibration sessions
    • Ability to build a strong line of communication with your TL, QA and POC.
    • Willing to work on sensitive issues that include child exploitation, a variety of religious and political views, violence, adult & sexual content
    • Accept additional temporary and related responsibilities which are not necessarily listed above

    Qualifications

    Minimum Qualifications:

    • Bachelor's degree or above
    • Fluent in English
    • Experience working in an integrity environment, such as Trust and Safety or Monetization Integrity
    • Excellent identifying problems, problem-solving skills, and learning abilities
    • Able to work in a fast paced environment, adapt, and respond to the day-to-day challenges of the role
    • Resilient and commitmented to self-care to manage the emotional demands of the role

    Preferred Qualifications:

    • An in-depth understanding of culture and familiarity with the Internet usage habits of users
    • Knowledge about search engines, the best way to be addicted to TikTok, and familiarity with shopping apps or other apps
    • Familiar with common office software, search evaluation experience is preferred

    TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

    TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at [email protected]

    Why you should apply for a job to TikTok:

  • 4.5/5 in overall job satisfaction
  • 4.5/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 100% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
  • We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
  • Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.