Search Operations Team Leader

ork of TikTok's core values and in line with existing policies & procedures.
-Being responsible for leading the team to perform policy, process & strategies localization, BPO quality management, Quality assurance, RCA, data analysis & deep dives, making reports & policy recommendations and strengthening the team's understanding of Search Ops policies.

• Continuously evaluate outcomes, manage performance, establish and optimise the workflow and SOPs, report, analyse, and optimise quality processes to ensure productivity, quality, effect and efficiency goals can be met.
• Being responsible for cooperating with cross-functional teams such as product, research & development teams to optimise search strategies and improve users' search experience.
• Being responsible for landing new projects and providing high quality training to BPO site.
• Report, analyse, and provide insights on our quality process and optimise the training process.
• Actively promoting and supporting inclusion, ensuring that individuals are supported to participate in community and work opportunities according to their interests and goals.
• Creating an inspiring team environment with an open communication culture, utilising clear goals and objective setting to help the team succeed.
• Additional compatible and related responsibilities which are not necessarily listed above.

Qualifications

Minimum Qualifications:

• Bachelor's Degree or equivalent education/experience, advanced degree is preferred.
• Minimum 2 years of experience in quality management in a major tech or media company.
• Solid communication skills with proven proficiency in English (both written and verbal), as English is the primary language used in daily business communication.
• Solid communication skills with proven proficiency in English (both written and oral), as English is the primary language used in daily business communication.
• 2 years of experience as Team Lead/Content Manager/ Technical Lead. Solid people management skills and currently leading diverse teams.
• General knowledge about Search Engineering/Search engines and Search related strategies.

Preferred Qualifications:

• Deep understanding of online safety, privacy, and expression issues.
• Attention to details and ability to work independently. Possesses good interpersonal skills, demonstrate good judgment, training and coaching skills.
• Proven track record of working with cross-functional partners, across different countries, ideally have experience with different markets/region.
• Analytical skills & Problem solving and data analytics.
• Ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.