Seller Engagement (E-commerce)

TikTok

Jakarta, Indonesia

Why you should apply for a job with TikTok:

Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.

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#JDE42

Position summary

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, together we can build an e-commerce ecosystem that is innovative, secure and intuitive for our users. In this role you will be responsible for developing and contributing to online engagement plans, and creating regular touchpoints that drive sellers to consume, and engage with contents and other sellers in the forum. The incumbent will also be responsible for promoting a sense of community and inclusion across sellers and team members. Join us as we drive the future of e-commerce here at TikTok. Roles & Responsibilities: - Build and maintain good working relationships with sellers, building trust as key to continuous growth. - Leveraging good sensitivity in collecting feedbacks from sellers from digital engagement and interactions. - Build and maintain digital touchpoints delivering regular contents that transfers knowledge as well as motivation. - Capturing trends among seller community cells, and translating that internally to engagement improvements. - Delivering the best customer experience by providing the best service. - Collaborate with cross function team to support and maintain sellers' learning curve and experience. - Minimum Bachelor's Degree or above. - 2-5 years of experience in seller education, engagement and/or seller community experience from e-commerce platforms, or e-commerce sales from brands. - Strong understanding of influencers, social media, e-commerce, livestreaming, and digital trends landscape. - Strong communication, public speaking, organizational, and time management skills; comfortable working in a fast-paced and dynamic environment. - Ability to form judgements and empathy towards sellers and analyze situations to understand sellers needs and boost productivity. - Proficient in English and native Indonesian language.

What are TikTok perks and benefits

Lactation facilities

Fertility

Unconscious bias training

Networking

Succession planning

Diversity recruiting

Diversity performance

Short term disability

Paid paternity

Paid maternity

Paid adoptive

About the company

TikTok

Industry: Technology: Consumer Internet

As the leading destination for short-form mobile video, our platform helps people around the world become a part of a global community. In a world that feels more divided than ever, we are here to inspire creativity and bring joy. We do this by embracing change, thriving in ambiguity, and always looking for solutions.

Why you should apply for a job with TikTok:

Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.