Seller Experience Program Manager, Global Experience Center

TikTok

San Jose, CA

Why you should apply for a job to TikTok:

5/5 in overall job satisfaction

4/5 in supportive management

Ratings are based on anonymous reviews by Fairygodboss members.

Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.

We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.

Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.

#A237262

Position summary

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok. Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. Global eXperience Center (GXC) is part of the GNE organization and aligned with GNE organization direction, which is to build a customer-centric organization. As a global experience center, we will strengthen our global capabilities to enable business success and empower our regional teams with global expertise, policies, tools, and frameworks. We are looking for the Seller Experience Program Manager to manage and own the Seller Experience in all eCommerce activities Responsibilities - Define all seller experience related projects by benchmarking the industry seller initiatives and tools to facilitate the selling process on the platform. - Develop and communicate seller-related key initiatives to all stakeholders across global and regional markets and increase synergy. - Manage and prioritize a seller experience portfolio across different markets. - Produce and own the master schedule of initiative and regional project plans, ensuring that all interdependencies are identified and factored into the master schedule. - Directly manage high-impact projects/programs wherever needed. - Seek out cross-project synergies (across global initiatives, regional plans and inter-dependent projects) and ensure leveraged opportunities across all project initiatives. - Sort out the opportunities in seller communication entrance and interactions to reduce the sellers' efforts in daily business operations. - Collaborate with key business group contacts, project teams and global service contacts to design, develop and implement product training programs that support business objectives. - Proactively engage Governance and Experience internal functions, such as Service Delivery, Regional Seller Experience, Operations, Process, Quality, Training, and SOP to drive improvement efforts. - BA/BS degree or equivalent practical experience. - Minimum 5+ years business experience in seller service and experience field. - Expertise in project design, communication skills, driving for results and managing changes. - Have the sense to balance experience and growth and drive planning and execution of initiatives across a global organization. - Ability to advocate and influence while not owning directly. Ability to work cross-group and cross-level, and with all levels of management. - Able to navigate through ambiguity and a fast changing environment, proven track record to thrive in a matrix environment. - Strong analytical and quantitative skills; ability to use hard data and metrics to back up assumptions, recommendations, and driving actions. - Strengths in problem solving, issue-resolution, ability to work in a deadline-driven work environment, attention to detail, and ability to multitask. - Strong verbal and written communication skills with demonstrated experience engaging and influencing senior executives. - Strong ownership and a team player, always focused on delivering results with high standards. - Experience in eCommerce or marketplace platforms with global vision. TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at [email protected]

Get jobs straight to your inbox

Anonymous company reviews, virtual recruiting events, and a supportive community for women when you sign up.

What are TikTok perks and benefits

Lactation facilities

Fertility

Unconscious bias training

Networking

Succession planning

Diversity recruiting

Diversity performance

Short term disability

Paid paternity

Paid maternity

Paid adoptive

About the company