Senior Analyst - Global Security Organisation Client Services

direct report to the GSO Client Service Lead, you will become an integral member of a dynamic, global team tasked with managing client security inquiries to support deal negotiations. In addition to this, our team oversees the contract review process, working in close partnership with legal teams to ensure the seamless integration of security terms within agreements. We are also responsible for responding to data protection assessments from our API integration partners, ensuring that all data security and privacy concerns are thoroughly addressed. Our team fosters strong collaboration with cross-functional stakeholders across the organization to align on security best practices, maintain robust client relationships, and uphold the highest standards of security and compliance.

We are working on a hybrid schedule, with an expected 3 days a week in office. We are continuously reviewing our hybrid-working model and requirements are subject to change at any time.

Responsibilities

• Independently monitor, manage and respond to external security RFIs to include partner integration security related requests, data protection assessments, and client inquiries, ensuring that responses to the questionnaires are not only prompt, thorough, and accurate but also strategically aligned with our broader security objectives.
• Respond to and handle urgent external security inquiries, requiring cross-functional coordination of responses.
• Drive the development, management, and systematic updating of internal repository, ensuring that they are periodically updated with accuracy.
• Utilize advanced analytics to assess metrics and generate comprehensive reports that provide actionable insights into the effectiveness of the partner integration question repository, informing strategic decision-making at the senior level.
• Lead continuous improvement initiatives within the trust function, identifying process inefficiencies and implementing innovative solutions to drive operational excellence and support organizational growth.
• Engage in ad-hoc projects or other operational work as required.

Qualifications

Minimum Qualifications

• Proven experience in managing the security questionnaire process, ensuring responses are accurate, timely, and aligned with broader risk management objectives.
• Capable of translating complex technical information into clear, actionable insights for both technical and non-technical stakeholders, including senior leadership.
• A collaborative contributor who thrives in a fast-paced, cross-functional team environment, adept at managing relationships across legal, compliance, product, and engineering teams.
• Solid foundational understanding of security and customer trust concepts, with the ability to apply these principles effectively within an evolving digital landscape.
• Proven ability to manage multiple priorities and projects while demonstrating successful and on-time outcomes consistently, underpinned by strong organizational and time management skills.

Preferred Qualifications

• 5+ years of cybersecurity, GRC, and/or technical compliance roles.
• Industry relevant certification (CISSP, CISA, Security+, etc.)
• Exceptional attention to detail and advanced analytical skills, with a demonstrated ability to leverage data for trend identification and to drive strategic decision-making.
• Accustomed to working in a highly dynamic, startup-like environment. Adaptable to changing and/or emerging priorities
• Experience balancing security leading practice with business objectives

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $118800 - $196000 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.