Senior Manager of Listing Compliance and Governance Strategies- Americas

TikTok

Mountain View, CA

Why you should apply for a job with TikTok:

Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.

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Position summary

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Ecommerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. As the Sr. Manager of Listing Compliance and Governance, you will be leading a team consisting of compliance experts and program managers to drive defect optimization, and design projects to ensure a healthy product assortment and risk-free catalog. What You'll Do - Lead, cultivate and provide guidance to team members and design career development opportunities for them - Drive high quality BRD outputs and product compliance research to ensure regulatory and compliance requirements are met - Drive programs to mitigate and launch enforcement strategies targeting problems ranging from illegal/prohibited listing, low category NPS, bad user rating, counterfeit, mis-placed listing and low quality listing information - Manage and update category risk assessment of each local market - Triage risk and benefits of opening of high risk categories and design enforcement programs to ensure safety and monitor risks - Collaborate with the global team to drive key metric improvements in areas related to listing compliance and provide subject matter expertise to other cross-border selling projects Who We're Looking For - 5+ years of professional experience in consumer product safety, compliance or regulatory research fields; Expertise in food/toys/beauty quality operation or regulation policy is a plus - At least 2 years of people management experience managing a size of 5 or more - Experience using data and metrics to measure impact and determine improvements - Experience acting as a program manager and collaborating with XFN teams to drive end results - Demonstrated past success working in a matrix environment and ability to influence key stakeholders - Understanding of product compliance environment or regulatory trends in any North American or South American market is a strong plus TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We believe individuals shouldn't be disadvantaged because of their background or identity, but instead should be considered based on their strengths and experience. We are passionate about this and hope you are too. TikTok is committed to providing reasonable accommodations during our recruitment process. If you need assistance or an accommodation, please reach out to us at [email protected]

What are TikTok perks and benefits

Lactation facilities

Fertility

Unconscious bias training

Networking

Succession planning

Diversity recruiting

Diversity performance

Short term disability

Paid paternity

Paid maternity

Paid adoptive

About the company

TikTok

Industry: Technology: Consumer Internet

As the leading destination for short-form mobile video, our platform helps people around the world become a part of a global community. In a world that feels more divided than ever, we are here to inspire creativity and bring joy. We do this by embracing change, thriving in ambiguity, and always looking for solutions.

Why you should apply for a job with TikTok:

Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.