Senior Operations Support Engineer - USDS NOC

on with no service impact.

• Provide daily operational support for production systems and services.
• Monitor system health and performance, respond promptly to on-calls/incidents/alerts, and keep stakeholders informed throughout issue resolution.
• Participate in a 24/7 on-call rotation, with flexibility for night shifts, weekends, and overtime as needed.
• Provide Tier-1 support for mission-critical production services.
• Develop and document processes to enhance team collaboration, knowledge sharing, and training.
• Implement configuration changes to applications and servers to align with business objectives.
• Drive innovation by automating routine tasks to improve efficiency.
• Ensure the effective operation and maintenance of production systems.
• Guide and train fellow NOC engineers to enhance their operational understanding of day-to-day tasks.
• Lead project-based initiatives, ensuring feasibility, progress tracking, and timely completion.
• Review team workflows to identify and implement improvements.
• Analyze recurring troubleshooting patterns, collaborating with relevant teams to drive long-term resolutions and improve NOC efficiency.
• Introduce new initiatives to optimize team performance.
• Identify gaps, improve metrics, and streamline processes to enhance team efficiency.
• Mentor and support team members across all three shifts to maintain a consistent knowledge base.
• Drive cross-functional collaboration projects.

Qualifications

Minimum Qualifications:

• Bachelor's degree in Computer Science or a related field (mandatory)
• Strong analytical skills with excellent written and communication abilities
• Proven ability to multitask, prioritize effectively, and perform in a fast-paced environment
• Strong team player with a proactive approach and demonstrated ability to work effectively within a team
• Experience in server and application support is required, including support of Kubernetes, Docker/container technologies, microservice architectures, cloud technologies and services, web technologies (Apache, Nginx, etc), database technologies (Redis, MySQL, etc) and monitoring solutions (Grafana, Elasticsearch, etc)
• Experience with big data technologies (e.g., MySQL, Spark, Hive, HDFS, Flink, Yarn, Kafka) is preferred
• Proficiency in automation to streamline day-to-day tasks

Preferred Qualifications:

• Familiarity with incident review processes, to understand root cause of issues and follow-up to ensure proper fixes are deployed
• Comfortable partnering with cross-functional teams to understand servers/services setup, and work with them to come up with monitoring solutions based on best practice
• Familiarity with networking LAN, WAN, HTTP, HTTPS, DNS, SSH troubleshooting
• Strong proficiency in Linux/Unix administration

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $177688 - $341734 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.