Senior Workplace Services Manager

TikTok

4.5

(6)

London, United Kingdom

Why you should apply for a job to TikTok:

  • 4.5/5 in overall job satisfaction
  • 4.5/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 100% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
  • We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
  • Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.
  • #A02847

    Position summary

    nages our workplaces/offices globally. They manage the workplace experience, office operations, events, food and beverage operations, workplace-related projects, communications, projects, and internal and external stakeholder relationships.

    Responsibilities

    • Leadership - Lead and develop the workplace experience across multiple office(s)/location(s) directly and indirectly inclusive of the office, internal and vendor team(s) - including suppliers, SLAs, KPIs and contract negotiations.
    • Complex and global project management - Apply project management governance and management across large/small scale projects that are complex (e.g., office moves, return to office, internal programmes, global programmes, regional events, etc).
    • Global Matrix Stakeholder & Risk Management - Navigate and work directly and indirectly with global stakeholders and teams to deliver projects, requirements and innovative solutions. Foresees, mitigates and de-risks accordingly.
    • Space management - Partner with cross function teams to enhance workplace space utilisation, experience, efficiency & productivity. Ensure regional offices have required supplies, inventory and stock including company level displays and signage.
    • Strategy - Apply strategic direction for sub-region to enhance business productivity in partnership with business leaders.
    • Culture & User Experience - Drive events, community activities and actions that support the workplace experience (e.g., gifting, well-being facilities, events, merchandise, etc).
    • Budget/finance management - Plan, execute, forecast and monitor spend & productivity efficiencies.
    • Food/Beverage operational support - Support where needed, in overseeing food management in partnership with the COE.
    • Facilities Management - Oversee and manage the workspace, including maintenance, ticketing system, improvements and workplace services. Implement and enhance sustainability initiatives within the workplace.
    • Vendor/Team Management - Manage vendor and supplier teams, KPIs, contract negotiations, service level agreements and performance reviews to optimise workplace services (e.g., cleaning, maintenance contractors, etc).
    • Budget management - Manage, analyse and optimise investments/savings through office services, cost control and expense tracking.
    • Technology - Manage office services technology and initiate further efficiencies to optimise services (e.g., ticketing systems, on call communications, office forums etc).
    • Event planning - Organise and enhance company events, meetings and programmes.
    • Business partnership - Apply a user and business first mentality by creating a welcoming, unique environment focusing on the user and customer experience to enhance business and team productivity through efficient and result-driven stakeholder management.
    • Data analysis and insights - Research, analyse data and propose insights, improvements and analysis through reports, simplified visual representations, and other quantitative and qualitative means to drive data driven results and proposals.
    • Lead and support full-cycle small and large scale projects (e.g., office moves, return to office, internal programmes, regional events, etc) with project governance, tracking, reporting, management and execution to deadlines.
    • Continuous improvement and global mindset - Contribute, innovate, improve & implement workplace solutions, ideas and programmes that benefit employee productivity and company growth at a regional and global level.
    • Support other regional offices in overseeing food management in partnership with the COE (e.g., across LATAM).

    Qualifications

    • Certifications in facilities, real estate or workplace experience preferred.
    • Strong negotiation, RFP, contract management skills.
    • Strong understanding of workplace design principles, technology solutions, and industry best practices.
    • Exceptional project management, communication, leadership and finance management skills.
    • Holistic workplace, office management, community, events and facilities experience.
    • Contractor/vendor/IFM and finance/budget/P&L management
    • Strong ownership, data and insight skills.
    • Excellent communication, interpersonal & presentation skills (oral and written).
    • Regional and multiple office management with demonstrable success.
    • Excellent judgement, decision-making & influencing skills, particularly in complex situations.
    • Innovative and solution-focused - Identifies business opportunities that enhances productivity and overall operations.
    • IFMA, BOMA, CoreNet, PMP, or other industry equivalent certifications preferred.
    • 0-40% of travel may be required.

    TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

    Why you should apply for a job to TikTok:

  • 4.5/5 in overall job satisfaction
  • 4.5/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 100% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
  • We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
  • Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.