Shop|Tokopedia - Ecommerce Anti-fraud Operations Analyst

TikTok

4.5

(6)

Jakarta, Indonesia

Why you should apply for a job to TikTok:

  • 4.5/5 in overall job satisfaction
  • 4.5/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 100% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
  • We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
  • Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.
  • #7366108727595780378

    Position summary

    is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users but also sellers and creators. We value user satisfaction and work on policies, rules, and systems to ensure quality. As the Anti-Fraud Investigation Operation Regional Manager, you will be part of the leadership group for Ecommerce's Governance team and lead a team that is responsible for building, scaling, and monitoring business processes that detect and prevent fraudulent activities in various scenarios.

    • Lead investigations and analysis of suspicious behaviour, fraudulent transactions, and abuse in a timely manner to protect the integrity of the platform.
    • Identify vulnerabilities, and collaborate with cross functional teams to mitigate or prevent occurrences of fraudulent activity.
    • Monitor user communities for emerging threats and new methods of fraud.
    • Produce regular high-quality fraud reports to summarize new trends and business impacts for updating senior management teams.
    • Engage with various business, technology, and security/risk stakeholders to identify and solve risk problems at scale.
    • Collaborate with product, and data teams to build solutions to proactively or reactively prevent exploitation of the platform.
    • Collaborate with Legal, Public Affairs, and other cross-functional teams (when needed) to investigate and respond to regulator inquiries on fraud and (or) crime-related activities.
    • Perform other ad-hoc tasks related to fraud operations.

    Qualifications

    Minimum Qualifications

    • Related experience in one of the following areas: Antifraud, Risk Management, Trust & Safety, eCommerce or Tech industry in general.

    Preferred Qualifications

    • Detail-oriented, highly analytical, and strong project management skills.
    • Ability to understand opposing points of view on highly complex issues.
    • Strong ability to gather information from various online sources and community groups.
    • Capacity to draw actionable insights from datasets; knowledge of SQL, Python, or equivalent is a plus.
    • Prior law enforcement and/or prosecution experience a plus.
    • Proficiency in English is required due to constant projects collaboration in other counterparts; any second language proficiency is highly preferred but not required.
    • About 10~20% of travel if needed.

    TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

    Why you should apply for a job to TikTok:

  • 4.5/5 in overall job satisfaction
  • 4.5/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 100% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
  • We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
  • Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.