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SMB Account Manager - Indonesia

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TikTok

Jakarta, Indonesia

Why you should apply for a job with TikTok:

  • Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.

  • We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.

  • Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.

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Position summary

- Manage 50-80 SMB accounts to improve their performance on TikTok and drive revenue growth. - Monitor the performance of his/her BoB. Communicate with clients in time when unusual spend fluctuation happens to defend revenue or discover new growth opportunity. - Analyze performance to priority accounts (problematic or top-tier advertiser)and create optimization strategies and sell through. Optimization goals include: - Account scale up - General creative tips and best practices - Bidding/Budget/targeting recommendations - Communicate topup/budget increase with advertisers and encourage them to increase investment on TikTok ads. - Able to identify high-value opportunities and low-hanging fruit. - Tier BoB and apply different approaches to manage clients of each tier to drive revenue. - Remove ad review blockers for advertisers. Communicate effectively with customers and internally stakeholders(ads review, finance, product etc.) to ensure good customer experience. - Collaborate with internal resources (POC/Data/self-service PM/Ads platform/Ads delivery/Sales CRM platform) to develop product features/tools/delivery/account management strategy that empower SMB customers and enhance AM work efficiency. - Excellent verbal and written native language skills, Communicational English - Bachelor's degree from an accredited institution, or must have reached college level with at least 2 years of prior work experience in a BPO and/or captive service organizations - Experience in Digital marketing/Account Manager - Strong attention to detail and a proven ability to balance multiple priorities and meet deadlines. - Experience working in a fast-paced, client-facing technical service environment supporting web-based products

What are TikTok perks and benefits

Lactation facilities

Fertility

Unconscious bias training

Networking

Succession planning

Diversity recruiting

Diversity performance

Short term disability

Paid paternity

Paid maternity

Paid adoptive

About the company

71252

TikTok

Industry: Technology: Consumer Internet

As the leading destination for short-form mobile video, our platform helps people around the world become a part of a global community. In a world that feels more divided than ever, we are here to inspire creativity and bring joy. We do this by embracing change, thriving in ambiguity, and always looking for solutions.

Why you should apply for a job with TikTok:

  • Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.

  • We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.

  • Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.

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© 2022 Fairygodboss. All rights reserved.
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