SMB Account Manager Plus - Polish Speaking (Dublin)

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Join us.

TikTok's SMB team aims to help businesses and brands of all sizes unleash their creative side, connect with our audience, or perhaps be discovered! From designing scaled sales and service delivery programs to ensuring our customers have best-in-class tools and products at their fingertips, our SMB team combines operational expertise with a customer-centric mindset to help businesses achieve their marketing goals on TikTok, no matter how big or small.

Our SMB Scaled Business Sales team is responsible for delivering on programs and processes that drive growth in our fast-growing SMB segment of advertisers. As a Scaled Business Sales Specialist for our CEEI market you will support innovative scalable sales programs across a diverse set of customers, focusing on driving revenue and product adoption with our Polish speaking customers. You will play a critical role in providing a variety of services that address our advertiser needs, and also in helping to identify opportunities to scale projects and drive ROI across the SMB long tail. Success in this position requires a passion for supporting clients, strong analytical skills, a focus on processes and operations and the ability to thrive in a fast-paced, team-focused environment. The ideal candidate will have strong sales and account management skills, digital marketing/advertising expertise, and experience working with SMBs and agency partners.

Responsibilities:

• Manage customer expectations and maintain high engagement on the platform
• Develop business growth of the assigned territory through different programs and initiatives
• Drive revenue for TikTok by supporting scalable sales programs across a variety of direct clients and agencies.
• Drive product adoption and educate clients and agencies in a scalable fashion.
• Work towards strategic goals while providing an excellent customer experience
• Liaise with cross-functional teams on structuring and executing operational and strategic services and programs.
• Serve as the ambassador of TikTok for all adoption related activities
• Proactively seek for new ways to bring added value to your customers and colleagues

Qualifications

Minimum Qualifications:

• Experience in marketing, brand advertising, media sales, and/or online advertising experience
• Ability to perform and adapt in a highly dynamic, rapidly changing environment, with a level of autonomy
• Creative, outside-the-box thinker, who will thrive in an innovative organisation
• As you will be working with a range of stakeholders, from C-Suite to media leaders, excellent communication and presentation/pitching skills
• Ability to manage initiatives, projects, and cross functional stakeholders across a regions and organisations
• Experience using sales or project based systems, such as CRM systems
• As this role works in the Poland market, fluent verbal and written language skills in Polish and English are required to be a success in this role

Preferred Qualifications:

• Knowledge of social media, mobile apps, and digital and mobile marketing.
• Knowledge of the self-serve platform, auction, and biddable form of digital advertising buying.
• Experience working in a sales or account management role within the small business ecosystem.
• Proven track record of reaching and exceeding sales goals.
• Passion for TikTok marketing, and up for the challenge of building something from the bottom up.
• Any additional CEEI (Central, Eastern European and Israeli) based languages would be a benefit!

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.