SMB Global Vendor Manager

TikTok

Dublin, Ireland

Why you should apply for a job with TikTok:

Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.

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Position summary

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok's SMB team aims to help businesses and brands of all sizes unleash their creative side, connect with our audience, or perhaps be discovered! From designing scaled sales and service delivery programs to ensuring our customers have best-in-class tools and products at their fingertips, our SMB team combines operational expertise with a customer-centric mindset to help businesses achieve their marketing goals on TikTok, no matter how big or small. The SMB Global Vendor Manager role is a critical part of the SMB Shared Services Team. This highly visible and influential role will collaborate extensively with leadership, business stakeholders, internal operations and cross functional teams. You will demonstrate strong executive presence in representing the organization and effortlessly navigate from strategic to tactical issues. You will work in partnership with all of our key cross functional teams, such as; Sales, Client Services and Product, in order to enable the effective and impactful implementation of scalable growth with our vendor network. Our ideal candidate will have demonstrated success in working in a fast paced environment, that sees change as an opportunity for us to improve client experience. You will be comfortable managing complexity, will have a keen eye for process improvement and will be comfortable managing towards key deliverables. Responsibilities - Raise the bar - Manage vendor performance, proactively detect potential risks and take decisive actions to ensure and maintain good performance. - Find the best solutions - Define and execute strategies to maximize impact and efficiency of our vendors. - Have the bigger picture in mind - Collaborate with stakeholders such as our Sales and Client Services teams, product and growth teams, to help launch new sites, programs and products in a thoughtful and effective way. - Be methodical and focused - Ensure performance analysis, insights gathering and stretch goaling across all activities to ensure we are creating scalable, high quality partnerships with our partners. - Embrace change as an opportunity - Constantly seek opportunities to improve our operation, our process and help enable change through clear communciation and collaboration with internal and external stakeholders - Be accurate and forthright - Managing large commercial contracts, with a clear focus on 'pay for performance' agreements with our vendors. - 5+ years of experience in outsourcing/vendor management, including new site launches. - Demonstrated success in vendor performance management and driving improvement. - Proven track record in scaling vendor teams. - Experience building sales teams and digital adverting experience a plus. - A keen eye for process improvement and operational transformation. - Ability to think strategically and utilize strong creative problem solving skills. - Ability to influence cross-functional, senior leaders and drive change. - Executive level verbal and written communication as well as strong presentation skills. TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We believe individuals should not be disadvantaged because of their background or identity, but instead should be considered based on their strengths and experience. We are passionate about this and hope you are too. TikTok is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to us at [email protected]

What are TikTok perks and benefits

Lactation facilities

Fertility

Unconscious bias training

Networking

Succession planning

Diversity recruiting

Diversity performance

Short term disability

Paid paternity

Paid maternity

Paid adoptive

About the company

TikTok

Industry: Technology: Consumer Internet

As the leading destination for short-form mobile video, our platform helps people around the world become a part of a global community. In a world that feels more divided than ever, we are here to inspire creativity and bring joy. We do this by embracing change, thriving in ambiguity, and always looking for solutions.

Why you should apply for a job with TikTok:

Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.