Software Engineer (NLP), TikTok e-Commerce

TikTok

Singapore

Why you should apply for a job with TikTok:

Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.

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Position summary

We are the e-commerce department for TikTok and its affiliates. We are responsible for the research and development of NLP algorithms under TikTok and its affiliates' overseas e-commerce business, mainly including intelligent customer service and machine translation. - Responsible for Chinese and overseas's intelligent customer service under ByteDance's e-commerce business, based on two main kinds of products, which are automatic robots and intelligent assistance . Our team provides solutions such as intelligent dialogue, active service, and intelligent marketing, keep improving the efficiency of customer service staff and customers' experience. The algorithm capacities include the identification of a customer's incoming line, the intention understanding, and the solutions to various kinds of questions, etc. - Responsible for the language quality of TikTok and its affiliates overseas e-commerce platform (e.g., TikTok shopping, Fanno), including improving machine translation quality of products' information, IM of buyers and sellers, and supporting scenario of cross-lingual searching. About the job: Responsible for the NLP related R&D, mainly including: 1. Language understanding, including intention recognition, emotion recognition, FAQ, etc. 2. Build an intelligent dialogue system, including mining questions and answers. 3. Multilingual text generation such as products' copy, dialogue summary, email reply, etc. 4. Machine translation, including the translation of product titles and details, IM and other scenarios. 5. Cross-lingual search, including cross language matching, cross-lingual vector retrieval, etc. Job Requirements: 1. Candidates who have practical experience in NLP (intelligent dialogue, machine translation, etc.) are preferred. 2. Familiar with at least one computer programming language, including but not limited to C/C++/Java/go/python. 3. Candidates who have published high-level papers are preferred, including but not limited to ACL, EMNLP, COLING, AAAI, IEEE TASLP, etc.

What are TikTok perks and benefits

Lactation facilities

Fertility

Unconscious bias training

Networking

Succession planning

Diversity recruiting

Diversity performance

Short term disability

Paid paternity

Paid maternity

Paid adoptive

About the company

TikTok

Industry: Technology: Consumer Internet

As the leading destination for short-form mobile video, our platform helps people around the world become a part of a global community. In a world that feels more divided than ever, we are here to inspire creativity and bring joy. We do this by embracing change, thriving in ambiguity, and always looking for solutions.

Why you should apply for a job with TikTok:

Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.