SRE L1 Support Engineer - USDS

d improvement in our user experience and safety controls. We're proud to be able to serve a global community of more than a billion people who use TikTok to creatively express themselves and be entertained, and we're dedicated to giving them a platform that builds opportunity and fosters connection. We also take our responsibility to safeguard our community seriously, both in how we address potentially harmful content and how we protect against unauthorized access to user data.

https://U.S. Data Security (“USDS”) is a standalone department of TikTok in the https://U.S. This new security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep https://U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and user data in the https://U.S., so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.

About Team The security team is missioned to run and operate security infrastructures, platforms and technologies, as well as to support cross-functional teams to protect our users, products and infrastructures. In this team you'll have a unique opportunity to have first-hand exposure to the strategy of the company in key security initiatives, especially in deploying and maintaining scalable and secure-by-design systems and solutions. Our challenges are not your regular day-to-day technical problems; you'll be part of a team that's developing new solutions to new challenges of a kind not previously addressed by big tech. It's working fast, at scale, and we're making a difference.

Responsibilities:

• Traige production incidents and attempt to mitigate or escalate to service support teams as necessary.
• This is not a helpdesk position where you are just creating tickets, but an opportunity to grow into a Site Reliability Engineering role.
• While your primary focus would be to triage and manage production incidents, there are plenty of opportunities to:
  • Work with infrastructure, product and platform engineering teams to operate and deploy software services.
  • Participate in capacity planning.
  • Maintain sustainable reliability and scalability of software systems by improving automation to measure and monitor availability, latency and overall system health.
  • Consistently evolve systems by pushing for changes that improve system reliability and release velocity.
  • Practice sustainable incident response and Root Cause Analysis (RCA). Required Qualifications:
• BS degree in Computer Science, Computer Engineering, Electrical Engineering or relevant majors with 2+ years of working experience.
• Experience in scripting languages but not limited to: Bash, Python
• Experience in working with Unix Linux systems from kernel to shell and beyond;
• Experience in analyzing and debugging production issues at scale.
• Understanding of infrastructure-as-code concepts, approaches, methods, and tooling.

Preferred Qualifications:

• Hands on experience with large cloud providers such as AWS, Azure, GCP.
• Code Infrastructure and Service Orchestration tools such as Terraform, Ansible.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.