Team Lead, SMB Account Management

ns, and deliver innovation to scale customer ROI across SMB.

The team lead will partner closely with cross-functional teams, including product, operations, marketing, and more, to optimize and scale programs.

Responsibilities:

1. Own and lead the growth of SMB's highest-value customers in AUNZ.
2. Lead and develop a team of high-performing sellers.
3. Develop and execute business strategies to grow team revenue at scale.
4. Model best-in-class client service and commercial relationships.
5. Establish yourself as a trusted advisor to high-value customers.
6. Demonstrate deep product knowledge and best practices with the team and customers.
7. Identify opportunities for innovation by collaborating with cross-functional teams.
8. Model a high standard of professionalism with internal and external stakeholders.
9. Create a psychologically safe and inclusive work environment.

Qualifications

Minimum Qualifications:

• 5+ years of extensive experience in account management/client services roles in digital advertising
• 2+ years of management experience, leading and inspiring sales team while driving measurable business outcomes
• Knowledge of the advertising industry with a strong understanding of the digital advertising ecosystem for AUNZ market
• Proven track record of collaborating with cross-functional groups to produce meaningful results
• Proactive attitude with excellent project management, organisational, and analytical skills
• Strong attention to detail and a proven ability to balance multiple priorities and meet deadlines
• Analytical skills and process management skills, high attention to detail and rigor, can-do attitude, and desire to learn

Preferred Qualifications:

• Experience in platform and scaled operations is considered a plus.
• In-depth knowledge of the Australian and New Zealand AdTech market and its SMB lead initiatives.
• Have a passion for TikTok