Tech Lead Manager- Site Reliability Engineer, Global E-commerce - USDS

TikTok

4.5

(6)

Seattle, WA

Why you should apply for a job to TikTok:

  • 4.5/5 in overall job satisfaction
  • 4.5/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 100% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
  • We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
  • Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.
  • #A199363

    Position summary

    is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
    Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
    To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
    At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
    Join us.

    About the Team
    The Global E-commerce SRE team of US Tech Services works with engineering and product teams to build and run large-scale, globally distributed, observable, fault-tolerant systems. As an SRE, you will deliver on production ownership and be responsible for observability and automation across complex, large-scale service mesh architectures.

    In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.

    Responsibilities:

    • You will be responsible for fostering an engineering culture, driving a team of SREs toward operational excellence by adopting industry best practices.
    • Own end-to-end reliability and performance of a critical, revenue generating E-commerce platform, as well as supporting release management and data compliance in a cloud native environment
    • Build and manage a team of software/reliability engineers, including mentoring junior team members and supporting a team on career development.
    • You will also be required to define OKRs at the org-level, create road maps for large initiatives, and deliver.
    • Provide technical leadership, drive projects, define charter for the team, and plan short-term & long-term technology roadmaps.
    • Work with cross-functional, cross-regional engineering, product and supporting teams on delivering key results, formulate the service standards, and continuously optimize the service quality.
    • Create accountability by defining and managing SLA/SLO/SLI for the team and align them with our partners & customers.
    • Implement SRE practices around incident management and post-mortems.
    • You will be responsible for protecting TikTok assets and work closely with security teams to ensure data and services adhere to compliance requirements.

    Qualifications

    • Previous experience leading small to mid size team while remaining "hands-on" (see below)
    • Good understanding of Unix/Linux operating systems internals and networking
    • Experience writing code in Go, Python, Java or a similar language
    • 10+ years of experience and expertise in designing, analyzing, and troubleshooting large-scale distributed systems (Redis, Elasticsearch, Kafka, Druid, Hadoop, Flink or comparable solutions), relational databases, caching solutions and web service frameworks
    • Experience with algorithms, data structures, complexity analysis and software design
    • Experience developing tools and APIs to reduce manual interaction with systems and applications using a variety of coding and scripting standards
    • Systematic problem-solving approach, coupled with effective communication skills and a sense of drive

    Preferred Qualifications:

    • Familiarity with running production grade web services at scale for E-Commerce business and understanding cloud native technologies and networking
    • Experience working with cross regional teams around the globe.

    TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

    TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at [email protected]

    This role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening.

    Job Information

    [For Pay Transparency] Compensation Description (annually)

    The base salary range for this position in the selected city is $154280 - $290700 annually.

    Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

    Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:

    We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.

    Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.

    We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

    Why you should apply for a job to TikTok:

  • 4.5/5 in overall job satisfaction
  • 4.5/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 100% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
  • We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
  • Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.