Technical Product Specialist, Vertical Solutions

TikTok

Singapore

Why you should apply for a job with TikTok:

Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.

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Position summary

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul, and Tokyo. The Monetization Product Operations (MPO) is responsible for Customer Support and Tools & Workflows within the Product Strategy & Operations team. Its mission is to provide best in class advertising experience by ensuring excellence in customer service and streamlining process & tools to ensure smooth operations. The team collaborates with sales teams to provide post-sales support and works closely with the product team on product improvement through feature requests and management of bugs. As a Technical Product Specialist, you will be responsible for ensuring that advertising campaigns are successfully run without running into any technical issues. You will proactively identify recurring product issues and work with product teams to fix bugs/improve products. Responsibilities: - Build product expertise to investigate, triage and resolve issues with TikTok advertising solutions - Define processes to support sales teams in complex investigations to improve advertiser experience on the platform - Manage end to end Implementation of TikTok technical products for advertisers - Monitor and analyze advertiser reports for feedback, bug-related trends and product quality - Partner with Product Marketing, Product Management, Solution Engineering, Sales and additional teams to improve product quality and resources that help scale support & operations workflows - Manage technical support documents (including help-centre and knowledge hub) - Bachelor's degree in Computer Science, similar technical field of study or equivalent practical experience - 3+ years experience working with client-side e-commerce or lead ads technologies (e.g. DPA catalog, CRM integration, API) and customer-facing experience as a Technical Consultant, Support, Engineer or Product Manager - Working knowledge of Webhooks and SQL - Analytical experience solving problems using data and providing practical business insights - Experience resolving and communicating about issues with both technical and non-technical audiences - Experience in Ad tech/digital technology is a plus

What are TikTok perks and benefits

Lactation facilities

Fertility

Unconscious bias training

Networking

Succession planning

Diversity recruiting

Diversity performance

Short term disability

Paid paternity

Paid maternity

Paid adoptive

About the company

TikTok

Industry: Technology: Consumer Internet

As the leading destination for short-form mobile video, our platform helps people around the world become a part of a global community. In a world that feels more divided than ever, we are here to inspire creativity and bring joy. We do this by embracing change, thriving in ambiguity, and always looking for solutions.

Why you should apply for a job with TikTok:

Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.