Technical Solutions Manager — LA

TikTok

Culver City, CA

Why you should apply for a job with TikTok:

Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.

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Position summary

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul, and Tokyo. We are currently looking for a highly skilled and motivated Technical Solutions Manager to help scale our growing advertising business. The Technical Solutions Manager is a key member of the Advertising Team, working with sales, product, and other business partners to analyze and improve advertisers’ performance on TikTok, in support of their marketing initiatives. The Technical Solutions Manager will work with our unique data and translate it into high-quality and actionable insights and recommendations to improve the effectiveness of advertiser campaigns and unlock business opportunities. Day to day activities include analyzing metrics of success for a business or category, developing data-driven insights and recommendations for C-suite client leadership, and communicating recommendations in a clear and compelling fashion. Responsibilities - Increase adoption and engagement of TikTok’s auction platform and auction-based tools, providing ongoing technical support and real time analysis - Manage and grow post-sale client relationships with advertisers of all sizes - Present findings and insights in a consultative way to the client and collaborate with the relevant internal teams in order to provide a complete solution - Monitor and analyze ad campaigns, to identify optimization opportunities for improving performance. - Investigate and work directly with product & engineering teams to help them troubleshoot client issues during a campaign - Analyze campaign performance data to offer clients data-driven business insights and at the same time, use those insights to improve our advertising offerings - Share marketplace feedback and guide our advertising strategy - Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team - Assist with custom reporting and dashboard builds - Develop great expertise in TikTok’s proprietary metrics, working to constantly evolve how we analyze and communicate data driven insights to our advertisers - Guide media, planning, and implementation of campaigns to deliver against Key Performance Indicators - Support and work with the sales team on pre-sale research and pitch - Outline and oversee measurement strategy, tracking, and results delivery - At least 2-5 years of experience in account management/client services roles in digital marketing - At least 1 year of experience executing on a biddable network. - Experience managing branding advertisers with a deep understanding of their challenges - Ability to analyze data and identify insights to assess campaign performance - Proactive attitude with excellent project management, organizational, and analytical skills - Experience diagnosing and solving technical problems with product and engineering teams is a big plus - Strong verbal and written communication skills, ability to effectively translate technical language to non-technical stakeholders - Experience using Excel and Google Sheets - High attention to detail and very organized - Self-starter, a fast learner who has critical thinking - Have a passion for TikTok - Fluency with visualization tools (Tableau, QlikView, Power BI, etc.) – ability to create interactive, user-friendly and compelling dashboards and reports is a plus. TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We believe individuals shouldn't be disadvantaged because of their background or identity, but instead should be considered based on their strengths and experience. TikTok is committed to providing reasonable accommodations during our recruitment process. If you need assistance or an accommodation, please reach out to us at [email protected]

What are TikTok perks and benefits

Lactation facilities

Fertility

Unconscious bias training

Networking

Succession planning

Diversity recruiting

Diversity performance

Short term disability

Paid paternity

Paid maternity

Paid adoptive

About the company

TikTok

Industry: Technology: Consumer Internet

As the leading destination for short-form mobile video, our platform helps people around the world become a part of a global community. In a world that feels more divided than ever, we are here to inspire creativity and bring joy. We do this by embracing change, thriving in ambiguity, and always looking for solutions.

Why you should apply for a job with TikTok:

Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.