TikTok Commerce-Country Moderation Lead

TikTok

4.5

(6)

Mexico City, Mexico

Why you should apply for a job to TikTok:

  • 4.5/5 in overall job satisfaction
  • 4.5/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 100% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
  • We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
  • Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.
  • #A133439

    Position summary

    Join us.

    Responsibilities:

    • Manage a country function consisting of in-house and outsourced service teams.
    • Design the country moderation strategy and operational structure to achieve operational excellence.
    • Work with the Global Resource Management team to plan the quarterly and annual headcounts.
    • Work on product and process improvements via proactive and reactive analysis and deep-dive search.
    • Lead the country standard operating procedure (SOP) design and training to enable front-line operations to deliver high quality results.
    • Partner with internal stakeholders and cross-functional teams to take new business requests, deploy in operations and provide post-mortem analysis.
    • Conduct further analysis and craft moderation policies in regional markets.
    • Identify the knowledge gaps of regional operations based on operational KPIs and sample cases, drive solutions for the team.
    • Understand problems, policies, and risks, with the ability to effectively translate them into solutions that improve processes and workflows across internal and external teams.
    • Leverage rapid, agile development techniques and processes to create content for a rapidly changing environment.
    • Proactively identify problems and opportunities and perform root cause analysis/diagnosis leading to significant impact.
    • Effectively manage project and stakeholder meetings, drive discussions to conclusions, and keep programs on track.

    Qualifications

    Minimum Qualifications:

    • Bachelor's Degree in business administration, project management or equivalent practical experience.
    • 5 years of experience managing a regional team.
    • Fluency in English and Spanish is required for the role.
    • Proven experience in program management and ability to manage large, complex programs and drive change.
    • Ability to effectively engage with senior leadership, facilitate cross-functional discussions about complex topics, influence, and reach agreements.

    Preferred Qualifications:

    • Masters degree in business administration or related field
    • 3 years of demonstrated experience in e-commerce policy enforcement or public policy. Preferably from e-commerce governance and social media background.
    • Excellent analytical, leadership, organizational, stakeholder management, and problem-solving skills.
    • Self-motivated and able to thrive in ambiguity and in a matrix environment.

    TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

    TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2

    Why you should apply for a job to TikTok:

  • 4.5/5 in overall job satisfaction
  • 4.5/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 100% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
  • We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
  • Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.