TikTok Commerce Customer Success Manager, Strategic Accounts

a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. TikTok re-imagines global commerce with rich content and endless joy.

The TikTok Strategic Account product team plays a critical role in building and growing strategic commerce partnership between TikTok and the world's top-tier strategic brands and ecosystem partners.

The Customer Success Manager will work with the TikTok Open Platform and custom integration, we empower strategic brands and ecosystem partners to collaborate with TikTok platform, and collectively deliver a compelling and differentiated customer experience with our joint assets.

Responsibilities

• Product Strategy: Partner with business development team and strategic account team to develop partnership strategy, account plans, product integration and custom solutions strategy.
• Customer Engagement: Work closely with our strategic partners and strategic brands to identify their current and future needs. Design and evangelize TikTok commerce solutions to enable sellers' success on TikTok platform. Be the trusted advisor to our strategic partners and strategic brands.
• System Integration: Develop product integration solutions and roadmaps. Provide expert advice based on industry best practices, integration patterns and product knowledge of the TikTok platform. Guide brands, technology partners, and system integrators toward successful integration.
• Technical Support: Collaborate with technical support team in customer issue diagnosis and resolution. Provide customer product education training support.
• Minimum 5 years of product management experience in the Commerce industry. Experience in fashion, beauty, home & living, food & beverage or consumer electronics category is a plus.
• In-depth understanding of Commerce product architecture and open API platforms. Familiar with integration patterns, best practices, prevalent integration products and technology stacks. Experience with technical consulting and/or architecture design for large-scale Commerce companies is a plus.
• Experience in complex systems integration across different Commerce product domains.
• Ability to both think big and dive deep. Strong bias for action to deliver solid business results.
• Strong communication skills, cross functional collaboration skills, project management skill, and partner and strategic account relationship management skills.
• A growth mindset with strong commitment to continuous learning and improvement.
• Bachelor's degree is required. Commerce technical background is a plus.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://ecommerce.accommodations@https://tiktok.com The base salary range for this position in the selected city is $100320 - $245024 annually.​Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.​Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees: ​We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care. ​Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability. ​We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.​