TikTok Commerce -Service SOP Program Manager (French Speaking)

TikTok

4.5

(6)

Dublin, Ireland

Why you should apply for a job to TikTok:

  • 4.5/5 in overall job satisfaction
  • 4.5/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 100% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
  • We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
  • Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.
  • #A166965

    Position summary

    ommerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators. Service and Moderation Team (SMT) is part of the GNE organization. Our mission is to create the most trustworthy E-commerce platform with a delightful service experience.
    We are looking for a Process Program Manager (SOP) to be responsible for building robust processes, identifying opportunities for improvement, and partnering with dependent teams to improve tools and systems for internal and external partners. This position will develop, standardize, and enhance processes to drive efficiency and scalability.
    How the Role contributes to our Mission: Enable our BPO network to handle all inbound partner contacts through adherence to the robust processes you build out. Working with our VoC/VoB team to identify none-value add tasks that create partner effort, and remove them to enable an effortless experience.
    Responsabilities

    • Develop SOPs for partner teams.
    • Understand problems, policies, and risks, with the ability to effectively translate them into solutions that improve processes and workflows across internal and external teams.
    • Leverage rapid, agile development techniques and processes to create content for a rapidly changing environment. Lead process improvement efforts.
    • Facilitate tech changes and updates. Create and maintain system documentation and provide training and support to team members and others as needed to ensure processes and procedures are understood and followed.
    • Effectively manage project and stakeholder meetings, drive discussions to conclusions, and keep programs on track.
    • Proactively identify problems and opportunities and perform root cause analysis/diagnosis leading to significant impact.

    Qualifications

    Minimum Qualifications

    • Bachelor's degree or equivalent practical experience.
    • Experience in operations, program, or project management; preferably with experience in developing Standard Operational Procedures (SOPs).
    • Experience in developing SOPs - executing, contributing to, and creating them.
    • Fluency in English and French, both written and spoken, is required for this role.
    • Excellent written, verbal and interpersonal communication skills with proven ability to present data to stakeholders in a digestible manner.

    Preferred Qualifications:

    • Experience in Commerce or platform is a plus.
    • Lean Six Sigma Yellow+ Belt is a plus
    • Proven experience of working with multiple stakeholders across regional markets
    • Experience working cross functionally with tech and non-tech teams

    TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

    Why you should apply for a job to TikTok:

  • 4.5/5 in overall job satisfaction
  • 4.5/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 100% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
  • We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
  • Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.