TikTok eCommerce - TikTok Shop Partner (TSP) Development and Operations Manager.

t be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, to build an e-commerce ecosystem that is innovative, secure and intuitive for our users and brands.

The TikTok Shop Partnership (TSP) team is in charge of managing TikTok Shop Partners - agencies who service merchants on TikTok Shop - and responsible for partners' performance. We are looking for an experienced account manager to onboard, incubate and support TikTok Shop Partners in the UK market.

The role TikTok Shop Partnership Development and Operations Manager is to expand and drive the TSP ecoystem through business development, training and project management. This position sits cross-functionally, working closely with stakeholders from different business units and external parties to support in matchmaking TSPs with merchants on the platform. This candidate will take part in onboarding and education of partners, from smaller TikTok savvy agencies to 'big six' media companies. You will become an expert on social commerce and all things TikTok Shop to support our partners and help them to onboard their clients and grow sales on the platform. The position requires data analysis of various metrics, from livestreams and short videos, to identify opportunities to help TSPs support sellers to succeed on TikTok Shop.

Responsibilities:

• Establish TikTok as an ecommerce platform of choice for brands through building strong relationships and exploring partnership opportunities with ecommerce and digital marketing agencies across core functions including: creative, social, production, logistics and influencer marketing.
• Establish themselves as the primary liaison, TikTok advocate and owner of client relationships for their respective agencies. -Support partners throughout their onboarding and incubation on the platform, from identifying opportunities, inputs to strategic briefs, training and consultation.
• Be responsible for TSP GMV performance and growth by educating and training TSPs with TikTok Shop best practices across live strategy, analysis and diagnosis of traffic and sales data.
• Conduct research and data analysis to further understand the TSP ecosystem and improve operations.
• Design and launch TSP incentives and activities to encourage TSP's engagement.
• Work with category teams to match merchants with TSPs.
• 5+ years of experience in ecommerce, project management, consultancy, or operations.
• Have a strategic mindset and high curiosity to deeply understand the inner workings of TikTok Shop.
• Demonstrate ability to work cross-functionally with multiple teams and stakeholders
• Data driven; an analytical thinker experienced in using data and metrics to drive decisions.
• Self-starter, rapid learner and able to navigate fast-paced work environments.
• Proven track record of managing multiple projects simultaneously, prioritising work based on the needs of the business.
• Excellent communication skills, both verbal and written.

Preferred Qualifications:

• Experience working in BD within a similar tech company, ecommerce platform or agency.
• A detailed understanding of the agency landscape in the UK.
• Personal network in place with agency contacts across creative, social, production, or influencer agencies.
• Experience in a highly dynamic, rapidly changing, entrepreneurial environment.
• Creative, outside-the-box thinker and strategist.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.