TikTok LIVE - Livestream Experience Operations Analyst (Agency), Platform Trust & Experience
TikTok
5
Singapore
Why you should apply for a job to TikTok:
5/5 in overall job satisfaction
4/5 in supportive management
Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.
#P9795A
Position summary
About Us
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.
About the Team
You and your team are working on creating a safe and exciting livestreaming experience for our creators and community! Livestreaming brings new ways for the TikTok community to create deeper interactions and closer relationships, especially between creators and the community. Our mission is make it easier and safe for our creators to create unique and useful content, while enabling users and fans to interact and to directly support them.
Roles & Responsibilities
- Identify issues that cause friction for user/creator/agencies of livestreaming on TikTok, through working closely with stakeholders and data analysis
- Scope and execute projects to improve user/creator/agencies experience, including creating world-class tools and initiatives that facilitate their use of our platform
- Collect, analyze, and interpret customer service data to identify trends and business or operational improvement opportunities for the business
- Communicate and coordinate across internal and external stakeholders globally to ensure our initiatives and projects are executed well. This includes setting up cross-functional workflows that are regular and seamless
- Coordinate closely with regional stakeholders to deliver solutions to region-specific requirements and needs
- Bachelor's degree or above (preferably in sociology, psychology, economics, statistics, economic management, mathematics, journalism, or related fields), with over 2 years of relevant work experience in the service industry
- Excellent data analysis, analytics execution, and communication skills: you are able to present complex data clearly and concisely to stakeholders at all levels of the organization. You also possess a proven track record of creating reports and visualizations that deliver insights and recommendations
- Knowledge of User Research methods and common Data Analysis tools (e.g., SQL, Tableau): you have done in-depth research and experience using these methods and tools
- Demonstrated ability to come up with constructive, outcome-oriented solutions that solve complex problems involving multiple stakeholders: you are able to influence stakeholders to adopt a solution, while managing for constraints and trade-offs
- Experience in coping with complex business challenges: you demonstrate a high level of knowledge and curiosity in your professional field, along with strong logical thinking and ability to handle complexity
- Preferred - knowledge of customer experience principles and user research methodologies; project management training and experience
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
What are TikTok perks and benefits
Lactation facilities
Fertility
Unconscious bias training
Networking
Succession planning
Diversity recruiting
Diversity performance
Short term disability
Paid paternity
Paid maternity
Paid adoptive
About the company
Industry: Technology: Consumer Internet
As the leading destination for short-form mobile video, our platform helps people around the world become a part of a global community. In a world that feels more divided than ever, we are here to inspire creativity and bring joy. We do this by embracing change, thriving in ambiguity, and always looking for solutions.
Why you should apply for a job to TikTok:
5/5 in overall job satisfaction
4/5 in supportive management
Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.