TikTok Shop - Automation Program Manager

TikTok

4.5

(6)

Dublin, Ireland

Why you should apply for a job to TikTok:

  • 4.5/5 in overall job satisfaction
  • 4.5/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 100% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
  • We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
  • Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.
  • #A153619

    Position summary

    's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. Service and moderation Team (SMT) is part of the GNE organization. Our mission is to provide world-class service and experience for customers, sellers and creators.

    Roles & Responsibilities

    1. Data analysis and a good understanding of customer's behavior, then establish Self-Service strategy with innovative thoughts;
    2. Case study on lower performance scenarios to define the resolution self service needs to improve;
    3. Works with corporate functional teams effectively to get the defined ability ready, and improve the resolution rate for the users;
    4. Competitor's vision to know the gaps and directions automation needs to drive;
    5. Set the Standard Operation Process or Knowledge management mechanism in the self service center to maintain the good quality of the content;
    6. Ensures the 'End to End' performance has been monitored and proactively drives the resolution level to the significant direction.

    Qualifications

    1. BA or above degrees is needed;
    2. 3+years' related working experience in an E-commerce company, having a good understanding of the users' shopping experience;
    3. Good ability of data analysis, using the data to analyze the issue and track the effectiveness;
    4. Strong ownership, communication in handling the project;
    5. Self-motivation to continuously achieve significant results;
    6. Ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.

    TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

    Why you should apply for a job to TikTok:

  • 4.5/5 in overall job satisfaction
  • 4.5/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 100% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
  • We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
  • Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.