TikTok Shop - Category Governance Program Manager, Governance & Experience, EMEA

TikTok

4.5

(6)

London, United Kingdom

Why you should apply for a job to TikTok:

  • 4.5/5 in overall job satisfaction
  • 4.5/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 100% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
  • We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
  • Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.
  • #A119043

    Position summary

    s we serve.
    Join us.

    The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates.With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, to build an e-commerce ecosystem that is innovative, secure and intuitive for our users and brands.

    About the team
    E-commerce's Governance and Experience team (GNE) guarantees that TikTok Shop is safe and trustworthy for users, sellers & creators on a global level. GNE continuously optimizes governance programs for user experience and proactively updates policies, algorithms, and technical infrastructure to maintain a high bar on listing and content quality.

    The GNE EMEA team has an exciting, new opportunity for an experienced program or project manager, based in London. As a Category Governance Program Manager, you will be exclusively supporting business growth by performing product, category and scenario level risk analysis, driving quality improvements for products sold by TikTok Shop & actively contribute to building a new category governance program for the EMEA region

    Responsibilities

    • Be the single threaded governance owner for at least one scenario (e.g. Shoptab) or two major product categories, such as Beauty and Personal Care, Consumer Electronics, Fast Moving Consumer Goods, Food, Fashion, Furniture,...
    • Lead risk analysis & governance project management for business growth and selection expansion requests from internal stakeholders (such as Global Accounts, Account Managers, Strategy) and support the implementation of Go To Market (GTM) plans
    • Proactively identify opportunities to enhance listing & content quality, while also optimizing user experience for the product categories that fall within your responsibility
    • Perform QA/QC and continuously drive improvements to the technical infrastructure & automation of the category governance team, in close collaboration with central product management and engineering teams
    • Participate in the implementation of industry governance strategies. Optimize platform rules and product features based on feedback from all parties to enhance governance accuracy and efficiency.
    • Be the single point of contact for changes in governance policies in competitive industries, marketplaces and timely adjust governance plans according to industry changes and business needs.
    • Conduct data analysis on category product, seller and customer trends for weekly/monthly meetings
    • Participate in Business Operations, GNE and PMO meetings for XFN alignment and collaboration. Update stakeholders on schedules, reprioritizations and top challenges to discuss through published documents, group chats, meetings and MBRs.

    Qualifications

    Minimum Qualifications

    • Bachelor's degree or higher, with at least 3 years of Program or Project Management in e-commerce or a major retail vertical, such as hardlines, softlines, healthcare, beauty, food, chemicals etc.
    • Experience in performing product or category risk assessment within an international e-commerce environment or a major retail vertical industry
    • Excellent logical reasoning skills, resource integration abilities, teamwork skills, communication skills, and the ability to work autonomously in a dynamic and fast-paced environment
    • Track record of strong project delivery, negotiations and relationship management along with deep analytical acumen.
    • Monitor, analyze and own key performance indicators such as subcategory performance, SLAs, enforcement and catalog data

    Preferred Qualifications

    • Masters degree or at least 5 years of Program or Project Management in e-commerce or a major retail vertical, such as hardlines, softlines, healthcare, beauty, food, chemicals,...
    • In-depth knowledge category level quality and compliance requirements (including participating in industry associations or standard development)
    • Ability to overcome obstacles, strong sense of ownership and a results-oriented mindset as well as being an excellent communicator, both written and verbal.
    • Proven ability to translate complex technical requirements into easy to understand policies and business requirement documents that can be used for budget planning and operational execution
    • Strong data analysis skills and proficiency in using analytical tools (SQL, Python,...)
    • Strong management capabilities and getting things done themselves. Be an experienced team player who is motivated by an entrepreneurial, fast-paced and highly collaborative environment.

    TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

    Why you should apply for a job to TikTok:

  • 4.5/5 in overall job satisfaction
  • 4.5/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 100% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
  • We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
  • Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.