TikTok Shop - Dispatcher Manager

• Tender, release, and manage loads within TMS/TMC systems
• Validate carrier acceptance, driver assignment, equipment type, and scheduled pickup and delivery times
• Execute pre-ordered capacity plans and adjust dispatching based on real-time network conditions

2. Real-Time Monitoring & Exception Management

• Monitor active loads using real-time tracking and visibility tools
• Identify, troubleshoot, and resolve execution issues such as late departures, missed appointments, equipment failures, or driver delays
• Escalate service risks and operational incidents according to defined escalation paths
• Execute contingency and recovery actions, including re-dispatch, re-routing, or alternate carrier sourcing

3. Carrier, Yard & Stakeholder Coordination

• Act as the primary point of contact for carriers, drivers, yards, and hubs during assigned shifts
• Communicate ETAs, load status updates, and exceptions to internal stakeholders
• Coordinate with warehouse and yard teams to align arrival and departure timing with dock availability
• Ensure proper documentation flow, including BOLs, PODs, and appointment confirmations

4. Appointment, Wave & Yard Management

• Coordinate pickup and delivery appointments across hubs and facilities
• Support wave-based dispatch and appointment windows to maintain throughput and CPT adherence
• Adjust dispatch plans in response to yard congestion, dwell risks, or wave overflow scenarios

5. Data Accuracy & Shift Handoffs

• Maintain accurate, real-time load status, timestamps, and notes in operational systems
• Perform structured shift handoffs, ensuring all in-progress loads, risks, and escalations are clearly documented
• Support post-shift reconciliation and root cause analysis for service failures

6. Process Adherence & Continuous Improvement

• Follow dispatch SOPs, safety standards, and escalation protocols
• Identify recurring operational issues and contribute to process or tooling improvements
• Support peak season operations, surge volume, and network contingency planning

Qualifications

Minimum Qualifications

• 1+ years of experience in transportation dispatch, linehaul operations, or logistics execution
• Working knowledge of TMS/TMC platforms and real-time load tracking tools
• Strong problem-solving skills in a fast-paced, time-sensitive environment
• Excellent communication skills with carriers, drivers, and internal teams
• Ability to work flexible, non-standard hours in a shift-based operation; This role operates on a shift-based schedule supporting 24/7 linehaul operations. Shifts may include overnight, early morning, weekend, and holiday coverage

Preferred Qualifications

• Experience supporting e-commerce linehaul networks
• Familiarity with appointment-based warehouse operations and wave scheduling
• Exposure to transportation KPIs such as on-time departure/arrival, dwell time, and cancellation rates
• Comfort working with dashboards, operational metrics, and exception reporting