TikTok Shop - Mechanism Operations Program Manager

ance and Experience team is a global team responsible for ensuring that our platform provides a safe, welcoming, and enjoyable experience for our Merchants, Creators and our community. We value user satisfaction and work on policies, rules and systems to ensure quality. Our mission is to provide world-class service and experience for customers, sellers and creators. In this role, you will have the opportunity to support our continued growth and expansion.

Responsibilities

• Responsible for establishing and maintaining risk discovery mechanisms in global e-commerce, especially improving machine learning to improve precision and efficiency.
• Collect risk discovery requirements from regions and align across regions, help define risks, develop labelling SOPs and work with the labelling team to retrieve sufficient data for model training.
• Based on business needs, closely collaborate with Product, Algo, and Data teams to initiate and implement plans for policy/label/mechanism iteration and process improvement.
• Monitor key metrics to ensure data stability, and provide analysis to help businesses better understand risk levels and trends.

Qualifications

• Bachelor's degree or above, with at least three years of work experience in policy operations or model labeling; Candidates who have work experience in e-commerce and/or governance & experience are preferred.
• Excellent written and verbal communication skills; ability to explain complex concepts to stakeholders.
• Has rigorous logical reasoning and structured thinking skills, can independently initiate and deliver plans with quality; Have good data analytical skills.
• Has quick learning capability, proactive and self-driven attitude, a sense of responsibility and teamwork spirits.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.