TikTok Shop - Moderation Quality Assurance Program Manager

Build, optimize, and standardize operational procedures using lean process methodologies to elevate moderation QA performance.

• Streamline and document workflows (including offline/online QA, RCA analysis, and QA analytics) and cascade them across global QA teams.
• Evaluate, prioritize, and promote process-improvement projects, serving as the process subject-matter expert.
• Oversee and support local QA operations, providing optimization insights and ensuring alignment with global standards.
• Collaborate with QA leaders and training teams to identify blockers and resolve them through process-driven solutions.
• Contribute to cross-functional projects, brainstorming initiatives, and providing recommendations from a process and QA perspective.
• Actively participate in operational and strategic projects as needed.

Qualifications

Minimum Qualification (s):

• Bachelor's degree in Business Administration, Operations, Project Management, or a related field.
• High Oral/Written proficiency in English and Spanish is required for this role due to cross functional collaboration with global teams.
• 5+ years of hands-on experience in e-commerce, online safety, quality analysis, or a related field.
• Proven experience in program or project management roles.
• Experience with quality management tools and risk assessment methodologies.
• Excellent coordination and communication skills across multiple cross-functional teams.

Preferred Qualification (s):

• Familiarity with e-commerce compliance requirements and internet governance management.
• Ability to work independently and lead projects effectively.
• Advanced degree or certifications in project management or quality assurance is a plus.
• Detail-oriented with strong organizational skills and the ability to manage multiple priorities.
• Strategic thinker with a proactive approach to problem-solving.
• Strong analytical skills with the ability to interpret complex data sets and trends.