TikTok Shop - Operations Integration & Solutions Manager

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Why TikTok Shop
The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users.

TikTok Shop Supply Chain & Logistics is seeking experienced Operations Integration and Solutions Manager to work cross-functionally to drive solutions for our fulfillment center operations.

Responsibilities:
Product Development Strategy:

• Partner with operations teams & Product teams to develop and drive product development strategies aligned with the organization's supply chain objectives and market demands.
• Collaborate with cross-functional teams including product management, engineering, operations, tech development, S&OP, and transportation to identify opportunities for product innovation and improvement with a focus on fulfillment operations, warehouse management and transportation.

New Product Introduction and Launch (NPI):

• Drive the NPI process, from concept ideation to launch, ensuring all milestones are met within the defined timelines and meet customer demands.

Supply Chain Integration:

• Evaluate existing supply chain processes and systems to identify integration points for new products.
• Work closely with tech and operations teams to integrate new products seamlessly into the supply chain, optimizing inventory management, production scheduling, and distribution processes.

Quality Assurance and Compliance:

• Establish quality standards and performance metrics for new products, ensuring compliance with regulatory requirements and industry standards.
• Conduct regular audits and assessments to monitor product quality and identify areas for improvement throughout the supply chain.

Cross-Functional Collaboration:

• Collaborate with internal stakeholders to gather requirements, define project scope, and prioritize initiatives based on business needs and resource constraints.
• Act as a liaison between product development, procurement, manufacturing, and logistics teams to facilitate effective communication and alignment of goals.

Qualifications

Minimum Qualifications:

• Bachelor's degree in supply chain management, industrial engineering, business administration, or a related field.
• 5 years of proven experience in program management, sprint cycle management, product development, supply chain management, operations, or equivalent.
• Strong project management skills with the ability to lead cross-functional teams and drive projects to successful completion.
• Excellent analytical and problem-solving abilities, with a keen attention to detail.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization.

Preferred Qualifications:

• Master's degree or related advanced degree.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $111466 - $208577 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:

We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.

Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.

We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.