TikTok Shop - Process and Product Program Manager

TikTok

4.5

(6)

Seattle, WA

Why you should apply for a job to TikTok:

  • 4.5/5 in overall job satisfaction
  • 4.5/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 100% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
  • We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
  • Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.
  • #A48720

    Position summary

    us.

    E-commerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. As part of the GNE, the Global Moderation Service team is in charge of reviewing sellers, listings and content on TikTok Shop for policy compliance. We partner with the Governance teams to maintain a ecosystem of global e-commerce.

    We are actively seeking a skilled and detail-oriented professional to fill the role of Program Manager. As a key member of our team, you will leverage your background in product operations to enhance our operational processes within the fast-paced e-commerce landscape.

    Responsibility

    • Product Operations:
    • Work closely with cross-functional partners ( policy, product management, data analytics, Algo, engineering) to identify, assess and resolve auto/human moderation related issues in our products, systems and processes;
    • Manage queues and moderation platform configurations.
    • Project management:
    • Lead strategic projects, develop plans, facilitate meetings, and manage project teams and resources.
    • Serve as a liaison between Leadership and cross-functional teams, fostering collaboration
    • Proactively identify improvement opportunities to enhance project outcomes.
    • Continuous Improvement Culture:
    • Promote a culture of continuous improvement, encouraging innovation and best practices throughout the organization.
    • Conduct training sessions to empower team members with the skills needed to adapt to evolving processes.

    Qualifications

    Qualifications
    Minimum Qualifications

    • Bachelor's Degree in Mathematics, business administration, or other relevant field.
    • Proven experience in product operations and system optimization project management in the e-commerce industry.
    • Carefully handle system configurations in a thorough manner.
    • Proactively identify improvement opportunities to enhance project outcomes.

    Preferred Qualifications:

    • Experience in the E-Commerce moderation sector.
    • Able to effectively engage with leadership, facilitate discussions about complex topics, influence, and reach agreements.
    • Critical thinking ability and good at problem-solving and SoP establishment.
    • Self-motivated with a track record in stakeholder management, and able to thrive in an ambiguous working environment.

    TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

    TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2

    Job Information

    [For Pay Transparency] Compensation Description (annually)

    The base salary range for this position in the selected city is $88920 - $152000 annually.

    Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

    Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:

    We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.

    Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.

    We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

    Why you should apply for a job to TikTok:

  • 4.5/5 in overall job satisfaction
  • 4.5/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 100% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
  • We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
  • Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.