TikTok Shop - Quality Assurance and Training Program Manager
Kuala Lumpur, Malaysia
Why you should apply for a job to TikTok:
4.5/5 in overall job satisfaction
4.5/5 in supportive management
100% say women are treated fairly and equally to men
100% would recommend this company to other women
100% say the CEO supports gender diversity
Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.
#7485328376058071304
Position summary
nd finalize AI model training SOPs.
- Conduct regular/adhoc training and calibration to BPO partners on AI Automation SOP to ensure BPO Partners fully understands the SOP, and deliver high quality Automation, in preparation for the successful development of AI model capabilities and implementation of AI strategies.
- Monitor BPO agent and QA's accuracy and utilization rate to ensure core metrics are kept in check, while maintaining high level accuracy and efficiencies.
- Identify and address the risk, present findings to stakeholders and facilitate data-driven recommendations for process/product tools, and drive solutions implemented at BPO sites.
- Prepare market specific reports to ensure transparency among internal and external teams.
Qualifications
Minimum Qualifications
- Bachelor's Degree or equivalent education/experience, an advanced degree is preferred.
- Proficiency in English in both written and spoken, is required for this role.
- Minimum 2+ years working experience as Quality Assurance Analyst/Subject Matter Expert, with knowledge in facilitating and driving training sessions.
Preferred Qualifications
- Strong time management, and written and verbal communication skills.
- Analytical mindset with the ability to drive process improvements and excellence, in a scalable perspective.
- Able to travel to partner sites as required.
Why you should apply for a job to TikTok:
4.5/5 in overall job satisfaction
4.5/5 in supportive management
100% say women are treated fairly and equally to men
100% would recommend this company to other women
100% say the CEO supports gender diversity
Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.