TikTok Shop Senior UX Designer - Consumer

innovative e-commerce solution which enables merchants, brands and creators to sell products directly on TikTok. Being part of the TikTok Shop Design team member, you will be able to utilize qualitative/quantitative studies to collect user feedback, create a deep understanding and empathy for our users, and work cross-functionally with design, product, and marketing teams to meet the business needs. On the TikTok Shop business design team, we believe in design that prioritizes usability, functionality, and impact. Our team, is strategically located in diverse cities, blends cultural insights and global perspectives. Centered on B2B solutions in operations and finance, we collaborate closely with stakeholders to create designs that enhance efficiency and user experiences. Join us to be part of a team pioneering design innovation and setting new industry standards.

Responsibilities:

• Responsible for TikTok shopping after-sales experience design.
• Collaborate with cross-functional teams, including product managers, researchers, content designers, and engineers, to contribute to high-level strategic decisions and execute impactful global product experiences
• Lead large-scale projects 0 to 1, managing uncertainty, ambiguity and complexity to ensure the delivery of meaningful and quality experiences.
• Drive design solutions based on user needs, business goals, and technical constraints for each project.
• Facilitate design workshops and sprints with cross-functional teams to explore innovative solutions for identified problems and opportunities.
• Enhance design quality across different areas with a strong focus on craftsmanship.
• Provide and receive regular feedback on designs and strategic product decisions.

Qualifications

• 8+ years designing consumer-facing products for mobile, web, desktop, and other platforms
• Proficient in visual and interaction design, regularly creating prototypes to test and iterate complex interactions and experiences
• Excellent communication skills to articulate concepts, vision, and decision-making
• Experience collaborating with multiple stakeholders across the organization
• Ability to quickly iterate and generate multiple concepts
• Experience with A/B testing and data-driven practices
• Results-oriented and resilient, able to thrive in a startup culture focused on efficiency and impact
• Passion and enthusiasm for TikTok and its community
• Have had leadership experience supporting multiple business verticals and mentoring other designers

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at [email protected]

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $164160 - $303012 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.