TikTok Shop - ShopTab Channel Operations (Malaysia)

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About
The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates.With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, to build an e-commerce ecosystem that is innovative, secure and intuitive for our users and brands.

About the team
In this role you will be responsible for TikTok Shop's user segmentation strategy, including identifying growth opportunities and formulating growth strategies

Responsibilities

• Lead Malaysia TikTok Shop's channel operations, including Flash Sale channel and Mall channel
• Responsible for the strategy design of key channels, including benchmarking comparable platforms (e.g. Douyin and Shopee), defining value proposition of channels to relevant parties (TTS platform, Sellers, and Buyers), quantifying the value proposition by designing key target metrics framework, designing the execution roadmap to achieve our key targets, and formulating financial and organizational resources plan to support target attainment
• Responsible for cross-functional communications of channel operations to secure adequate understanding and support for our strategy. Key stakeholders include: Cluster team leaders and project POCs, regional team (product, data, resource management etc.), and finance team
• Lead the team in tactical design and execution of assortment strategy, subsidy strategy, marketing strategy and day-to-day operations of key channels
• Manage a sizeable channel operation budget

Qualifications

Minimum Qualifications

• Bachelor's Degree or equivalent practical experience
• 4 years and above working experience. E-commerce industry experience is required. Experiences in channel operations, assortment operations, or other related experiences are strongly preferred
• Proficient in data analytics. Mastering Excel-based analysis is a must. Proficiency with SQL language is strongly preferred
• Great project management and stakeholder management skills. Past experience in driving complex, cross-functional collaborations is strongly preferred

Preferred Qualifications

• Experience in executive presentation of high-stake projects is strongly preferred
• Eager to learn and always up to take on new challenges. Experience in dynamic and fast-changing working environments is strongly preferred
• Open to flexible working arrangement outside of regular working hours per business requirements, and open to business travels

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.