TikTok Shop - Site Operations Manager, Sort Center
United Kingdom
Why you should apply for a job to TikTok:
4.5/5 in overall job satisfaction
4.5/5 in supportive management
100% say women are treated fairly and equally to men
100% would recommend this company to other women
100% say the CEO supports gender diversity
Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.
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Position summary
eet TikTok Shop expectations.
Responsibilities
LSP Partnership & Performance Management
- Serve as the primary operational partner and point of contact for on-site LSP leadership
- Build strong relationships grounded in trust, clear expectations, and accountability
- Coach LSP managers by teaching standard work, best practices, and TikTok Shop operating principles
- Hold the LSP accountable to SLAs, KPIs, safety standards, quality expectations, and cost targets
End-to-End Operational Ownership
- Maintain expert-level understanding of the full sort center lifecycle: inbound, induction, sortation, staging, dispatch, and final mile handoff
- Ensure all processes are executed to standard and aligned with network expectations.
- Identify operational gaps, risks, and inefficiencies; drive corrective actions through the LSP
- Act as the escalation owner for site-level operational issues impacting service, quality, or cost
Metrics, Quality & Continuous Improvement
- Own site performance metrics including (but not limited to): throughput, SLA attainment, mis-sorts, quality defects, labor efficiency, and safety
- Analyze data to identify trends, root causes, and improvement opportunities
- Lead structured problem-solving and continuous improvement initiatives with the LSP
- Ensure consistent execution of SOPs, audits, and compliance requirements
Leadership & Cross-Functional Alignment - Represent the site in cross-functional discussions with Middle Mile, Final Mile, Product, Engineering, and Procurement partners
- Support site launches, peak planning, and operational changes impacting the sort center
- Establish clear operating rhythms with the LSP to ensure alignment during both peak and non-peak periods
Qualifications
Minimum Qualifications
- Bachelor's degree or equivalent operational experience
- 3+ years of operations, logistics, or supply chain experience
- Proven experience managing or partnering with third-party logistics providers (3PL/LSP)
- Strong data analysis, problem-solving, and performance management skills
- This position is part of a team that provides additional support and requires working scheduled shifts, which may include holidays
Preferred Qualifications
- Experience operating or overseeing sort centers, hubs, or high-volume distribution environments
- Demonstrated ability to influence without direct authority
- Experience supporting site launches, ramp-ups, or operational transformations
- Strong communication skills with the ability to coach leaders at all levels
Why you should apply for a job to TikTok:
4.5/5 in overall job satisfaction
4.5/5 in supportive management
100% say women are treated fairly and equally to men
100% would recommend this company to other women
100% say the CEO supports gender diversity
Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.