At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates.With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, to build an e-commerce ecosystem that is innovative, secure and intuitive for our users and brands.
About the team
Welcome to our TSP team! Our TikTok Shop Partners Team manages a collection of third-party external service providers, who enable new and existing sellers to take their businesses to the next level. Services such as Talent Management, Studio Setup, Livestreaming and Short Video filming among many others. Besides that, we also work closely with enforcement teams to ensure that fraudulent or scammer 3rd Party ""partners"" are reported and protected from our sellers.
This role plays a pivotal role in shaping the success of the TikTok Shop (TTS) ecosystem by developing and managing the TikTok Shop Partners (TSP) and fostering strong partnerships with these agencies that support sellers' success on TTS.
Platform & Strategy:
Develop and manage the TSP platform, including onboarding processes, operational guidelines, and support systems.
Formulate and implement short-term and long-term strategies for TSP development and engagement.
Analyze market trends and identify potential monetization opportunities for TSPs.
Foster strong partnerships with SG agencies working with TSPs.
Provide ongoing support and training to TSPs to improve their performance and achieve business goals.
Evaluate TSP effectiveness based on established KPIs and implement improvement plans.
TSP Growth & Support:
Develop and execute recruitment plans to attract high-quality TSPs onto the platform.
Design and implement supporting policies to incentivize and empower TSPs.
Coordinate internal and external resources to secure tools and expertise for TSP growth.
Evaluation & Optimization:
Track and analyze key performance indicators (KPIs) for the TSP program, including GMV, quantity and quality of content produced, GPM efficiency, and service quality.
Identify areas for improvement and implement optimization strategies to enhance program effectiveness.
Share insights and recommendations with stakeholders to continuously improve the TSP ecosystem.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.