Trainer, US Safety

TikTok

Mountain View, CA

Why you should apply for a job with TikTok:

Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.

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Position summary

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. About the Team Our policies and tools are developed to promote a positive and safe environment for our community. As a global community that thrives on creativity and expression, it's important that users feel safe and comfortable in this community. TikTok's US Safety team is dedicated to making TikTok safe for our users, viewers and content creators globally. TikTok is looking for an experienced Trainer to join the US Trust and Safety team. This role is responsible for creating and delivering training for TikTok content moderators across the globe. The trainer will work with subject matter experts and internal stakeholder to identify training needs and performance improvement challenges and address them through effective training solutions. The role will provide train-the-trainer sessions, facilitate learning events and organize instructor-led and e-learning activities. The ideal candidate will be able to deliver the policy training and present the updates to the moderators in a clear, professional and concise manner in both oral and written forms. Responsibilities - Partner with internal stakeholders and vendors' training teams to create effective training solutions - Deliver instructor-led training, conduct train-the-trainer sessions for multiple vendor sites - Apply knowledge of adult learning theory to identify appropriate training media and methodologies based on audience learning styles, course content and desired learning outcomes - Create training plans and strategies utilizing various learning methodologies and technology (online live training sessions, safe-paces eLearning courses, online and blended learning solutions) - Work under tight deadlines with minimal supervision in a fast-paced, dynamic environment - Collaborate with the policy team to understand and deliver policy updates, work closely with the quality team to identify struggling areas that should be addressed through learning solutions - Bachelor's degree or equivalent experience - 5+ years of practical experience in creating, developing and delivering training programs - Knowledge and understanding of adult learning concepts and methods - Excellent planning and organization skills, ability to independently manage multiple small to medium scale training projects from initiation to delivery - Excellent written and oral communication, public speaking and presentation skills - Ability to travel (30%) between our Mountain View and Los Angeles offices, while also visiting our global vendor partners occasionally TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We believe individuals shouldn't be disadvantaged because of their background or identity, but instead should be considered based on their strengths and experience. We are passionate about this and hope you are too. TikTok is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to us at [email protected]

What are TikTok perks and benefits

Lactation facilities

Fertility

Unconscious bias training

Networking

Succession planning

Diversity recruiting

Diversity performance

Short term disability

Paid paternity

Paid maternity

Paid adoptive

About the company

TikTok

Industry: Technology: Consumer Internet

As the leading destination for short-form mobile video, our platform helps people around the world become a part of a global community. In a world that feels more divided than ever, we are here to inspire creativity and bring joy. We do this by embracing change, thriving in ambiguity, and always looking for solutions.

Why you should apply for a job with TikTok:

Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.