Trust and Safety Product Operations Lead - USDS

TikTok

4.5

(6)

Los Angeles, CA

Why you should apply for a job to TikTok:

  • 4.5/5 in overall job satisfaction
  • 4.5/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 100% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
  • We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
  • Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.
  • #A142222A

    Position summary

    is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
    Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
    To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
    At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
    Join us.

    U.S. Data Security ("USDS") is a standalone department of TikTok in the U.S. This new security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and user data in the U.S. so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.

    About the USDS Product Safety Team
    A part of USDS Trust and Safety, Product Safety is a small-but-mighty team bringing together expertise of Product Managers across a variety of issues and feature verticals into one group. The mission of USDS Product is to defend TikTok and TikTok users from abuse of Minor Safety, Integrity & Authenticity, Extreme Risk and other high impact areas.

    We are looking for an experienced Product Manager to help expand our team's work delivering this mission with a focus on Misinformation and AI-generated content. As a Product Manager, you will collaborate with data science, policy, engineering, operations, and Global Trust and Safety teams to develop strategies and build features that ensure user safety. You will need to wear a variety of hats as you work with these different teams in order to ensure project success.

    This full-time position is based in Mountain View, Los Angeles, or New York.

    In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.

    Responsibilities:

    • Drive product strategy for the US with a particular focus on misinformation, deceptive behaviors and AI-generated content
    • Architect and implement safety systems to keep TikTok free from misinformation and deceptive behavior, including user-facing products, scaled content moderation and machine learning moderation
    • Have a deep understanding of machine learning model development and measurement to partner with our Machine Learning Engineering (ie. Algo) teams to develop proactive detection for detecting bad actors or violative content
    • Lead the ideation, prioritization, and execution of initiatives within the Integrity & Authenticity domain

    Qualifications

    Minimum Qualifications:

    • BA/BS degree in Computer Science, Information Systems, Economics, Engineering, Business Management or equivalent.
    • 3+ years in Product Management for consumer-facing mobile, social media or SaaS companies.
    • 3+ years in Trust & Safety or Risk Management roles.
    • Proven track record of leading successful product initiatives in a fast-paced environment.
    • Strong analytical skills to drive product decisions with data.
    • Excellent communication and project management skills, with the ability to work effectively across diverse teams and influence stakeholders at all levels.
    • Knowledge of online digital safety and a deep understanding of abuse trends specific to US cultural norms and sensitivities.

    Preferred Qualifications:

    • Experience in understanding, detecting and moderating AI-generated content using Machine Learning or human moderation teams.
    • Experience in project management with cross-functional teams, including both technical and non-technical audiences, across different time zones, cultures, and languages.
    • Adept at collaborating with technical teams such as Data Science, Machine Learning and Software Development teams.
    • Expertise in Integrity & Authenticity, Fraud Detection, Trust & Safety, or related areas.
    • Understanding of safety-by-design principles and tech industry policies.
    • Experience managing products related to human and/or machine-based moderation for removing harmful content is highly desirable.

    Trust & Safety recognizes that keeping our platform safe for TikTok communities is no ordinary job. It can be rewarding, psychologically demanding, and emotionally taxing. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start: so our candidates are well informed before proceeding.

    We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

    TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

    TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/ktJP6.

    This role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening.

    Job Information

    [For Pay Transparency] Compensation Description (annually)

    The base salary range for this position in the selected city is $140000 - $250000 annually.

    Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

    Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:

    We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.

    Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.

    We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

    Why you should apply for a job to TikTok:

  • 4.5/5 in overall job satisfaction
  • 4.5/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 100% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
  • We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
  • Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.