Trust and Safety Team Lead

TikTok

Nashville, TN

Why you should apply for a job to TikTok:

Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.

We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.

Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.

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Position summary

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Nashville, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul, and Tokyo. The Workforce Management arm of TikTok's Trust & Safety Team helps ensure that we're delivering on this mission on a daily basis. As a Trust and Safety Squad Lead, you are responsible for leading content safety agents whom will reviewing contents to ensure it adheres to established community guidelines. You will ensure all assigned tasks are executed and deliverable. You will review TikTok content, often of a graphic nature, and enforce policy decisions related to content. You will be on the front lines, handling sensitive, complex user-facing issues to protect the platform and keep users safe. This role requires an effective communicator who can work with employees and leadership at all levels of the organization to assist in meeting business unit goals and objectives. Team success will be achieved by ensuring we meet our Service Level Agreements (SLA) and production targets each day. This position will be full-time and based in Nashville, TN. Responsibilities： - Review trust and safety related inquires from internal and external stakeholders - Respond trust and safety related inquires from internal and external stakeholders - Manage daily team activities and ensure the daily operations run smoothly, including management of work distribution, planning capacity, and handling escalations - Conduct weekly reviews for management on key deliverables. - Review graphic, controversial, and sometimes offensive video content in line with TikTok’s Community Guidelines. - Performs other related duties and assignments as required and as assigned by supervisor - Audit agents work for accuracy - Must have availability to work various shifts - High school diploma required; BA/BS Preferred - 1-2 years of experience leading teams (preferably in a contact center environment) - Good judgment, a high level of confidence, attention to detail, and a commitment to confidentiality required. - Excellent communication, interpersonal and time-management skills (written and oral) - Experience with investigating and reviewing digital content is a plus TikTok is committed to providing reasonable accommodations during our recruitment process. If you need assistance or an accommodation, please reach out to us at [email protected]

What are TikTok perks and benefits

Lactation facilities

Fertility

Unconscious bias training

Networking

Succession planning

Diversity recruiting

Diversity performance

Short term disability

Paid paternity

Paid maternity

Paid adoptive

About the company

TikTok

Industry: Technology: Consumer Internet

As the leading destination for short-form mobile video, our platform helps people around the world become a part of a global community. In a world that feels more divided than ever, we are here to inspire creativity and bring joy. We do this by embracing change, thriving in ambiguity, and always looking for solutions.

Why you should apply for a job to TikTok:

Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.

We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.

Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.