Why you should apply for a job to TikTok:
Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.
#C3315
Position summary
TikTok
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.
About the team
This team focuses on enhancing overall office operations/services, events, team community initiatives and programmes. They look to enhance the overall work-life of individuals, which optimize our business results and internal office experience.
Responsibilities
- Develop the workplace service product vision and roadmap by identifying new opportunities with workplace and cross function business teams to develop, prioritise, and agree the implementation roadmap.
- Conduct high level discovery and idea collection with stakeholder, solution architects, design and technical teams. Use the output from the discoveries plus other commercial / business case information to decide which ideas to progress and plan into the Roadmap.
- Manage multiple projects, teams and stakeholders to implement solutions to workplace service gaps through product and technology enhancements.
- Manage delivery of new product features and collaborate with teams to develop best-in-class user journeys & designs.
- Understand and drive KPI performance. Take ownership of relevant KPIs ensuring all developments are aligned to drive performance with clear metrics and targets. Develop a roadmap and backlog in conjunction with the Product Owner to address under-performing metrics.
- Engage business owners, subject matter experts and stakeholders. Liaise with key stakeholders in development and business areas, building strong working relations. Produce regular updates on development progress, KPI performance, and comms for governance meetings.
- Develop and apply customer insights. Understand user segments and behaviors. Apply insights to inform then propose plans and development around KPIs and user experience.
Qualifications
- BA/MA or higher (and/or equivalent experience) in a related field.
- Strong grasp of internal infrastructure/workplace ecosystem architecture preferred. Expert level knowledge of system integration. Familiar with integration patterns, best practices, prevalent integration products and technology stacks. Hands on experience with REST-ful, SOAP and other styles of integration.
- Experience working with cross functional teams to develop roadmaps, and supporting process improvements.
- 4-5 years of experience with technical account management, customer success, solution architecture or other relevant functions serving large enterprises.
- Product experience with machine learning-based products and/or workplace, operation improvements
- Experience working directly with business, product, enterprise application / AI researchers
- Results-and metrics-driven, accustomed to data driven reports and insights
TikTok
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
What are TikTok perks and benefits
Lactation facilities
Fertility
Unconscious bias training
Networking
Succession planning
Diversity recruiting
Diversity performance
Short term disability
Paid paternity
Paid maternity
Paid adoptive
About the company
Industry: Technology: Consumer Internet
As the leading destination for short-form mobile video, our platform helps people around the world become a part of a global community. In a world that feels more divided than ever, we are here to inspire creativity and bring joy. We do this by embracing change, thriving in ambiguity, and always looking for solutions.
Why you should apply for a job to TikTok:
Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.
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