and external customer experience
Promotes a culture of honesty and integrity; maintains confidentiality
Acts as Manager on Duty in adherence with company policy and procedure
Ensures store team performs tasks and daily activities in accordance with store plan; prioritizes as needed
Addresses immediate customer service issues and provides appropriate coaching to Associates
Exercises discretion regarding customer service policies in order to satisfy customers
Maintains accurate Associate coverage in service areas for a positive customer experience
Ensures Associates adhere to all operational procedures
Ensures opening/closing procedures are executed in accordance with company guidelines
Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides periodic progress updates
Provides and accepts ongoing recognition and constructive feedback
Provides continuous feedback, recognition and coaching to Associates
Partners with Management on Associate training needs to increase effectiveness
Ensures adherence to all labor laws, policies, and procedures
Promotes credit and loyalty programs during customer interactions
Supports and participates in store shrink reduction goals and programs
Promotes safety awareness and supports maintenance of a risk-free environment
Performs other duties as assigned
Who We Are Looking For: You!
Open availability, including nights and weekends
Flexible schedule to support business needs
Team player, working effectively with peers and supervisors to accomplish tasks
Ability to respond appropriately to changes in direction or unexpected situations
Knowledge of company standard software, systems, and procedures
Knowledge of merchandise flow in stores
Proven problem solving skills
Ability to effectively coach, delegate, and follow-up on multiple people/tasks
Works effectively with peers and supervisors to accomplish tasks
Ability to act quickly under challenging circumstances
Capable of balancing multiple tasks at one time
Strong organizational skills with attention to detail
Strong communication skills.
One year retail and 6 months of leadership experience
This position has a starting pay range of $14.00 to $14.50 per hour.
Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
Benefits offered to all Associates include: Associate discount;Employee Assistance Program(EAP);smoking cessation support;paid sick time;bereavement leave;child care discounts;pet insurance;credit union;cell phone discounts;and referral bonuses. In addition, Associates who meet certain service or hours requirements are eligible for the following benefits: 401(k);medical;dental;vision;health savings account;health care flexible spending account;life insurance;short and long term disability coverage;AD&D;paid parental leave;paid holidays/vacation time/personal days;group auto/home/renters insurance discounts;scholarship program;and adoption assistance. Management Associates are also eligible to participate in an annual incentive program.
Applications for this position are always accepted.
We embrace the unknown at Homesense - and support each other along the way. Every day is a new adventure, a fresh chance to reinvent retail. Our inventory is always changing and our approach is continually evolving, which means every day is another chance to Discover
Different. In fact, that's what it's like throughout the entire TJX family, which includes TJ Maxx, Marshalls, HomeGoods, and Sierra.
Discover Different also means we embrace each other's differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Posting Notes: TJ Maxx Store 0801 || 160 Conston Avenue N.W. || Christiansburg || VA || 24073